After-sales Service

Even though the services are not the core business of manufacturing, distribution and engineering companies, services are increasing in importance. As the products in the global market become more and more similar, and margins decrease, supply chain management and services are becoming key differentiators between companies. High-quality service has become a necessity to retain customers for future sales.

In the past, service departments in such companies have been run as cost centres only, often isolated from other departments. Today, most of them are professional profit centres, integrated with all parts of the company.

After-sales service organisations have either field service or depot service as their core business. The solution for After-sales Service suits both types of organisations.

customers

J & H Machine Tools Inc

J & H Machine Tools, Inc. is a value-added distributor of machine tools. They also offer customers engineering, installation and turnkey service. The implementation of IFS solutions has given the company an entirely new perspective on its organisation.

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Management Science Associates

Management Science Associates, Inc. (MSA), is a leader in the development of analytical software and information-based systems. The company is now geared for further growth and efficiency thanks to the flexibility and scalability of its business solution, IFS Applications.

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Kimal

Following the implementation of its IFS business management system, Kimal plc is one of the first British owned healthcare supplies companies to meet the NHS requirements for the introduction of electronic procurement.

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Manufacturing Solutions