IFS once again a ‘Leader’

Gartner Magic Quadrant for Field Service Management

“Vendors’ positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions.”
– Gartner Magic Quadrant for Field Service Management (Sept. 2017)

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IFS-MPLSYSTEMS a visionary

Gartner Magic Quadrant for Contact Center as a Service

“The CCaaS market in Western Europe has matured and now offers customer service organizations a range of competitive offerings to consider as substitutes for traditional on-premises contact center infrastructure.”
– Gartner Magic Quadrant for Contact Center as a Service, Western Europe (Oct. 2017)

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