Monday, November 14, 2016
Geofabrics Australasia deploys IFS Applications 9 to benefit from embedded CRM capabilities
Australia’s leading manufacturer of geosynthetic products extends its award-winning product innovation to the services side of its business
IFS, the global enterprise applications company, announces that Geofabrics Australasia, Australia’s only manufacturer of geosynthetic products, has upgraded to IFS Applications™ 9 to take advantage of its customer relationship management (CRM) capabilities and other new features.
Geofabrics’ range of geosynthetic products—like its bidim® nonwoven geotextile—are used to stabilize terrain in road and railway construction, mining and resources projects, and landfill and coastal engineering applications. The company’s geonets product for industrial drainage was named Australian Industrial Product of the Year for 2016 at the Endeavour Awards and was last month crowned the Victorian Exporter of the Year (Environmental Solutions).
Geofabrics has relied on IFS for enterprise resource planning (ERP) solutions since 2005. It made the decision to upgrade to IFS Applications 9—featuring robust and fully embedded CRM capabilities—to better support its sales team and provide more accurate forecasting.
“Geofabrics’ relationship with IFS is both valued and strategic. It is imperative that a business with sales office presence across a number of locations in Australia and New Zealand, a manufacturing presence in two Australian states and an international supply chain reaching over 30 countries, is supported with an ERP solution that allows us to deliver a strong customer and staff experience,” said Dennis Grech, Chief Operating and Financial Officer, Geofabrics Australasia.
“IFS Applications 9 now supports the company’s core business processes of manufacturing, supply chain and maintenance in addition to general business operations including finance, business analytics, sales and customer relationship management (CRM) in a single integrated enterprise solution,” said Grech.
“Upgrading to IFS Applications 9 was the natural choice to continue building the momentum of our revitalized operations,” said Brian Stewart, IT Manager, Geofabrics Australasia. “It is empowering our staff with increased functionality and a more user-friendly system with visibility across all of our Australian and New Zealand sites.”
Benefits to Geofabrics include streamlined customer communications, increased supply chain visibility, and the ability for staff to access and update information in real time, including CRM, via their mobile devices. The IFS Lobby interface, also new in IFS Applications 9, is being used to provide the right business intelligence to staff via their computers and other devices to optimize workflows and productivity.
Rob Stummer, managing director for IFS in Australia and New Zealand, added, “We are very proud to be supporting an award-winning Australian manufacturer like Geofabrics. By integrating information across its manufacturing and customer operations, Geofabrics is extending the product innovation it is known for to its services and driving continued business growth.”
Geofabrics has been the geosynthetics supplier of choice to the Australian engineering and resources sectors for more than 30 years. Geofabrics’ geosynthetic products are used in road and railway construction, mining and resources projects, landfill and coastal engineering applications. The regional sales teams provide advice on the best use of geosynthetic products, whilst a team of professional engineers assist with design suggestions. Through both design and installation support, Geofabrics’ ensure that customers get the best geosynthetic advice for their infrastructure projects.
Geofabrics’ specialist laboratories carry out Quality Assurance testing and research. The Geosynthetic Centre of Excellence works with customers to find solutions for complex projects, while the commercial laboratory Geosynthetic Testing Services carries out confidential NATA accredited geosynthetic testing for customers. http://www.geofabrics.com.au/
IFS™ is a globally recognized leader in developing and delivering enterprise software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). Founded in 1983, IFS brings customers in targeted sectors closer to their business, and helps them be more agile and prepare for what's next in their industry. IFS’s 2,800 employees support more than 1 million users worldwide from its network of local offices and through a growing ecosystem of partners. For more information visit: IFSworld.com.
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