IFS FSM Fundamentals - FSM Optional Features

About this course

This course is one of the 5 courses towards gaining the IFS Certified Associate accreditation for Consultants. It enables students to cover and prepare all of the examination specification topics for the ‘Optional Features’ part of the IFS FSM Fundamentals exam.

Target Audience

Those who need to know the optional features within IFS FSM.

Lessons

  1. View the Optional Features in FSM
  2. Demonstrate how to export and import data
  3. Show the difference between Approvals and Escalations
  4. Explain what is GPS and ETA
  5. View the different portals
  6. View the Mobile offerings

Objectives

At the end of this course, the students will be able to:

  • Optional features within FSM
  • Export and Import data
  • Approvals and Escalations
  • GPS and ETA
  • Portals
  • Mobile

Prerequisites

Knowledge: Basic knowledge of the use of Windows programs, use of business software in general, basic knowledge of Service Operations business processes.

Courses: - FSM Introduction, FSM Core Concepts, FSM Core Processes, FSM Configuration

Exams: -

Track:

  • Consultants

Certification:

  • Associate

Course ID:

CA563FSMOF

Duration:

0.5 day

Type of Course:

  • Workshop