IFS Field Service Management - FSM Repair Center

About this course

This is one of the courses towards gaining the IFS Certified Specialist accreditation for consultants. It enables students to cover and prepare all of the examination specification topics for the FSM Service exam.

Target Audience

Those who need to be able to perform processes, functions and administration within IFS Field Service Management Repair Center module.

Lessons

  1. Repair Center Overview
  2. Basic Data Setup
  3. RMA Return Types/Return Reasons
  4. RMA creation
  5. Basic Repair Center Processes
  6. Other functions that create RMAs
  7. RMA Tabs
  8. Repair Task Processing /Quality Codes
  9. Repair Limits
  10. Repair Board
  11. Component Repair
  12. Repair Center Business Rules
  13. Time Clocks

Objectives

At the end of this course, the participants are able to:

  • Understand the Return Material Authorization (RMA) process and the different ways it can be performed.
  • Understand the basic data required using the Repair module.
  • Differentiate and identify the different Return Types that can be used and how that affects the process.
  • Understand the use of the Repair Board.
  • How to configure functions like Time Clock to use in the Repair Center process.
  • Configuring Repair Center business rules.

Prerequisites

Knowledge: Basic knowledge of repair center business processes, basic inventory processes.

Courses: IFS FSM Fundamentals

Exams: FSM Fundamentals

Track:

  • Consultants

Certification:

  • Specialist

Course ID:

CS563FSMRC

Duration:

3 day

Type of Course:

  • Workshop