IFS Field Service Management - FSM Service

About this course

This is one of the courses towards gaining the IFS Certified Specialist accreditation for consultants. It enables students to cover and prepare all of the examination specification topics for the FSM Service exam.

Target Audience

Those who need to be able to perform processes, functions and administration within IFS Field Service Management Service module.

Lessons

  1. Service Overview
  2. Basic data required
  3. Request creation
  4. Request tabs
  5. Task creation and scheduling
  6. Contracts and PM tasks
  7. Schedule Board
  8. Task completion
  9. Part disposition
  10. Financials
  11. Surveys
  12. Service business rules

Objectives

By the end of this course, students will be able to:

  • Demonstrate the service request process
  • Explain the basic data setup required to use the Service model
  • Understand the Schedule Board
  • Show how to complete a task
  • Understand how to invoice a service request
  • Configuring Service business rules

Prerequisites

Knowledge: Basic knowledge of service operations.

Courses: IFS FSM Fundamentals

Exams: IFS FSM Fundamentals

Track:

  • Consultants

Certification:

  • Specialist

Course ID:

CS563FSMSE

Duration:

4 day

Type of Course:

  • Workshop