The State of Field Service and Reverse Logistics 2015
The research findings presented in this whitepaper demonstrate that organizations who have been able to successfully integrate their field service and reverse logistics processes report a higher level of service performance than those who have not. More importantly, the data reveals that these integrated solutions are not only highly effective in managing ongoing service requirements but essential to overcoming critical business challenges. The whitepaper concludes with a discussion on future ESM initiatives and an examination of how effective existing ESM are in dealing with current and emerging technology.
Download this white paper today to find out how leading service organization are achieving measurable productivity and efficiency gains associated with key service performance metrics and to learn more about how integrating and optimizing your processes will help you to achieve your organization goals.
File Information: White Paper, pdf 0.5 MB