Field Service to ERP Integration

For equipment manufacturers whose products have long life cycles and involve field service – such as with industrial and capital equipment; heating, ventilation, and air conditioning (HVAC); and even certain consumer-based products – enterprise-class software to support service processes can be just as important as the soft­ware used to design and produce the products. While investment in product lifecy­cle management solutions maybe commonplace, investment in field service man­agement (FSM) solutions often remains neglected, even in today’s competitive mar­ketplaces.

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