FULL SERVICE LIFECYCLE MANAGEMENT

IFS Service Management is a full-service lifecycle management solution for every service organization. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

IFS Service Management Overview

 

Hear from some of our customers

Find out how these serviced-based companies, like Cubic Transportation Systems and Sysmex America Inc., benefited from using end-to-end service management software by gaining significant improvements to response times for service calls, streamlined field services processes and decreased IT overhead.

IFS Service Management Customer Testimonial Videos

 

Field Service Management

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IFS Field Service Management is a best-of-breed software solution for service businesses that manage large volumes of service calls each day. It focuses on the management of work orders, contracts, warranties, parts, and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair for those assets that aren’t maintained in the field. It all adds up to an increasingly efficient field service business.

Field Service Management

Planning & Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that takes planning, scheduling and routing to the next level by introducing optimization, which transforms service delivery by increasing productivity and customer satisfaction while reducing operating costs.

PLANNING & SCHEDULING

Enterprise Service Management

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IFS Enterprise Service Management is a leading edge service and asset management solution that extends the IFS Applications enterprise resource planning (ERP) and enterprise asset management (EAM) platforms for complex assembly, maintenance repair and overhaul (MRO) and the servicing of heavy equipment and other capital and linear assets. It also reduces asset downtime and the overall total cost of ownership by focusing on – and optimizing – the full service and asset management lifecycle.

ENTERPRISE SERVICE MANAGEMENT

Reverse Logistics

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Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics