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To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.
IFS Field Service Management provides the most complete contact center management suite available today. Let us rapidly deploy IFS Field Service Management Contact Center in your customer service operation to automate the following core processes for maximum service performance: call handling, priority-based routing, issue triage and resolution, parts management, technical support escalation, dispatch scheduling, order entry and billing.
The all-in-one software based solution automatically creates and assigns tasks to the right team members and can manage complex multi-day, multi-step, multi-resource projects using our powerful Schedule Board and Service Workflow engine.