Returns Management

Returning parts is a complicated, but profitable business.  Return service functionality in IFS Field Service Management helps you manage all of your reverse logistics business processes from return material authorizations (RMA) to routing, receiving, repairing, packaging, shipping and billing. The result? High-quality return processes, happier customers and more profitable service and repair operations.

Our comprehensive set of features have established IFS Field Service Management as a clear leader in automating complex product service return processes including recall, refurbishment, teardown, reconditioning, and third party servicing.  What do you have to lose? Advance Your Service with our return service software today.

  • Quickly identify service return logistics, acquire authorization and process shipments
  • Track repair tasks, turnaround, time, labor, parts and cost
  • Customers & third-party repair vendors can track items anywhere in the process using secure Web portals
  • Automated alerts to crucial events and status changes
  • Standardize each step of the repair process and measure standard hours vs. actual hours vs. billable hours
  • Delegate work efficiently based on capacity, specialization and schedule
  • Automate technicians’ workload
  • Enable technicians to troubleshoot the product, review similar cases, replace a part, log repair time, change the unit’s revision, reassign the unit to another technician, and move the unit to another inventory location

  • Take full control of your repair and service operation
  • Reduce the cost of repair
  • Shorten repair turnaround time
  • Increase operational efficiency
  • Improve the level and quality of service provided
  • Increase customer satisfaction
  • Increase technician satisfaction

Want to hear more?

Have a question about IFS or our solutions?

Our contact form and local phone numbers can be found on the Contact Us page.

Contact Us

Book a Demo