SERVICE PROVIDERS

As a service provider, what makes you different and special—the preferred choice—is the invention and introduction of new services. To make that happen you need sharp minds and a solution that is not stifled by legacy systems, but so compatible that it gives you the support and confidence to bring in new business strategies. In short, you need IFS Applications to make your good ideas great.

INDUSTRY EXCELLENCE

INTEGRATED END-TO-END-SOLUTION GIVES SHORTER TIME TO VALUE

IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software

RESOURCE OPTIMIZATION

IFS Applications helps you increase productivity by optimizing your work force based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.

CONTRACT FULFILLMENT

IFS Applications enables you to optimize resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.

OUT OF OFFICE, BUT IN THE KNOW

IFS Applications’ built-in mobility ensures instant data capture—by the minute at times—and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.

SPARE PARTS MANAGEMENT

With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level—no more, no less.

GLOBALIZATION

Wherever you operate, the multisite, multi-language, multi-currency capabilities of IFS Applications ensure that your customers feel they are dealing with one company, with standard, unvarying quality of performance and delivery. And as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.

Customer Stories | Testimonial

Tomra Systems

IFS Applications has enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources
Fredrik Nordh, VP Nordic, Tomra

  • Norway
  • Service Providers
  • 60,000 reverse vending machines installed in 45 countries worldwide

What they got

  • Simpler,  more efficient logistics and service processes
  • Enhanced customer service
  • Simpler resource planning
  • Completely integrated solution with user-friendly interface
  • Fast, smooth implementation

What they bought

IFS Service Management

Customer Stories | Testimonial

Holland Co

The general manager of our welding business unit flatly stated that we wouldn’t have stood a chance without IFS.
Jim Tieri, Director of Information Technology

  • USA
  • Industrial Manufacturing
  • Operates world’s largest rail-welding fleet

What they got

  • Immediate payback
  • Shorter lead times  
  • Improved customer satisfaction and profitability  
  • Accurate, real-time data  
  • Greater efficiency through process automation  
  • New opportunities for cost savings

What they bought

IFS Manufacturing
IFS Distribution
IFS Financials
IFS Engineering
IFS Human Resources
IFS eLearning
IFS Applications for Service Management

Customer Stories | Testimonial

Oslo Airport

For us, IFS Applications is an essential tool for quickly restoring order. The system gives us a complete and detailed overview of the entire facility.
Alex Fredsvik, Area Manager

  • Norway
  • Aerospace & Defense
  • 18.1 million passengers in 2009

What they got

  • Standard solution
  • Easier for end-users to sort and identify information
  • Complete, detailed overview of the entire facility

What they bought

IFS Service Management
IFS Maintenance

Watch a video about IFS Applications for service management

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Resources

Resource Kits | Kit
Document and Brochures | PDF (1.44MB)
Document and Brochures | PDF (1.17MB)
Customer Stories | PDF (2.20MB)
Customer Stories | PDF (656KB)

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News

18/10/2011 | News | Perth, Western Australia

Ngarda signs with IFS to sustain growth in Western Australia

Events

24/07/2012 12:00 AM - 26/07/2012 12:00 AM

Queensland Mining & Engineering Expo

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