As a service provider, what makes you different and special – the preferred choice – is the invention and introduction of new services. To make that happen you need sharp minds and a solution that is not stifled by legacy systems, but so completely compatible that it gives you the support and confidence to bring in new business strategies. In short, you need IFS Applications to make your good ideas great.
IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software.
IFS Applications helps you increase productivity by optimising your work force based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.
IFS Applications enables you to optimise resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.
IFS Applications’ built-in mobility ensures instant data capture – by the minute at times – and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.
With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported as used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level – no more, no less.
Wherever you operate, the multi-site, multi-language, multi-currency capabilities of IFS Applications ensure your customers feel they are dealing with one company, with standard, unvarying quality of performance and delivery. And, as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.
British BSkyB Broadcasting (BSkyB) is no ordinary media company. The operator of both the UK’s largest digital satellite television platform and the UK’s fastest growing broadband provider is an endlessly innovating provider of broadcast sports, movies, entertainment, news and broadband services.
We are not the easiest customer. But there was a relationship match on both sides that made this a success.Marion Scott, Head of Supply Chain Development
Holdfast is a consortium created to deliver specific services to the Royal School of Military Engineering (RSME) through the Public Private Partnership (PPP) Project. The Holdfast Consortium provides a balance of educational, military and commercial experience.
The smooth running of [our] extensive operation is dependent on the IFS ERP system.Chris Bryant, Head of IT, Holdfast
Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company. Established in Glasgow in 1970, with ten strategically placed depots across the UK and two subsidiary companies, Star Refrigeration has approximately 350 employees and a current sales turnover in excess of £40 million. In addition to the provision of individual services including training, consultancy and ground-breaking refrigeration technology, Star Refrigeration offers complete solutions, working in partnership with customers, from design through to commissioning and maintenance.
As well as greater visibility, the IFS system has provided the discipline we needed to make sure everything is done properly and in a completely standard wayGraham Stuart, Operations Managing Director
Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide. Its Swedish subsidiary, Tomra Systems AB, has installed more than 8,000 machines in Sweden. Of these, more than 6,000 are linked via a modem/LAN for online service and reporting.
IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resourcesFredrik Nordh, VP Nordic, Tomra
Oslo Airport (OSL) is Norway’s main airport. The airport serviced 18,1 million passengers in 2009. Oslo Airport has been named Europe’s most punctual airport three times by the AEA (Association of European Airlines). OSL has 13,000 employees, who keep the airport open 24 hours a day.
For us, IFS Applications is an essential tool for quickly restoring order. The system gives us a complete and detailed overview of the entire facility.Alex Fredsvik, Area Manager
Crete, Ill.-based (U.S.A.) Holland Co. is the world leader in flash-butt welding in railroad applications. In addition to full-service mobile, fixed plant and containerized welding, Holland also builds rail equipment, performs track testing, cleans and repairs railcars and designs and operates transloading pods, manufactures components for railcars, and more.
The general manager of our welding business unit flatly stated that we wouldn’t have stood a chance without IFS.Jim Tieri, Director of Information Technology
Listen to how Ericsson has gone from a bottom position all the way to the top by implementing a field service management solution from IFS.
All the information you need to know about how to make your business more agile is only a couple of clicks away
Check our footprint in your industry
Find out more about our implementation, support and training offering
Contact our experts for answers to your more specific queries
Implementing IFS Applications has allowed Portsmouth Aviation to take a fresh look at its business processes. Watch this and other videos in our Media Centre.