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HOME › INDUSTRIES › Service Providers
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SERVICE PROVIDERS

Service Providers

As a service provider, what makes you different and special – the preferred choice – is the invention and introduction of new services. To make that happen you need sharp minds and a solution that is not stifled by legacy systems, but so completely compatible that it gives you the support and confidence to bring in new business strategies. In short, you need IFS Applications to make your good ideas great.

INDUSTRY EXCELLENCE

INTEGRATED END-TO-END-SOLUTION GIVES SHORTER TIME TO VALUE

IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software.

RESOURCE OPTIMISATION

IFS Applications helps you increase productivity by optimising your work force based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.

CONTRACT FULFILLMENT

IFS Applications enables you to optimise resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.

OUT OF OFFICE, BUT IN THE KNOW

IFS Applications’ built-in mobility ensures instant data capture – by the minute at times – and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.

SPARE PARTS MANAGEMENT

With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported as used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level – no more, no less.

GLOBALISATION

Wherever you operate, the multi-site, multi-language, multi-currency capabilities of IFS Applications ensure your customers feel they are dealing with one company, with standard, unvarying quality of performance and delivery. And, as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.

Customer Stories | Testimonial

British Sky Broadcasting - BSkyB

BSKYB

British BSkyB Broadcasting (BSkyB) is no ordinary media company. The operator of both the UK’s largest digital satellite television platform and the UK’s fastest growing broadband provider is an endlessly innovating provider of broadcast sports, movies, entertainment, news and broadband services.

We are not the easiest customer. But there was a relationship match on both sides that made this a success.
Marion Scott, Head of Supply Chain Development

  • United Kingdom
  • Service & Asset Management
  • More than 350 stock keeping units, 500,000 products and more than 1,800 engineer locations

What they got

  • Complete stock visibility
  • Automated administration wherever possible
  • Frequency of audits has been reduced substantially
  • BSkyB’s systems are now fully integrated with business partners’ own stock control systems
  • BSkyB was able to construct its ideal stock management solution from a range of modular functionality components
One of the UK’s biggest field service operations, BSkyB gained command of its complex supply chains thanks to IFS Applications.
British Sky Broadcasting - BSkyB
Customer Stories | Testimonial

Holdfast

Holdfast

Holdfast is a consortium created to deliver specific services to the Royal School of Military Engineering (RSME) through the Public Private Partnership (PPP) Project. The Holdfast Consortium provides a balance of educational, military and commercial experience.

The smooth running of [our] extensive operation is dependent on the IFS ERP system.
Chris Bryant, Head of IT, Holdfast

  • United Kingdom
  • Training services provider to the Ministry of Defence’s Royal School of Military Engineering

What they got

  • Holdfast were able to deliver logistical services to the RSME ahead of their tight schedule
  • Speedy implementation within five months, beating the strict deadline
  • Provides a central system for service delivery, scheduling, stock, inventory control and management level reporting
  • Solution meets the MoD's strict requirements
Holdfast Training Services Selects IFS to Facilitate Smooth Operation of Ministry of Defence Training Facility
Holdfast
Customer Stories | Testimonial

Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company. Established in Glasgow in 1970, with ten strategically placed depots across the UK and two subsidiary companies, Star Refrigeration has approximately 350 employees and a current sales turnover in excess of £40 million. In addition to the provision of individual services including training, consultancy and ground-breaking refrigeration technology, Star Refrigeration offers complete solutions, working in partnership with customers, from design through to commissioning and maintenance.

As well as greater visibility, the IFS system has provided the discipline we needed to make sure everything is done properly and in a completely standard way
Graham Stuart, Operations Managing Director

  • United Kingdom
  • Industrial Manufacturing
  • More than 250 employees throughout the UK

What they got

  • Improved management control
  • Enhanced customer service
  • Greater visibility
  • Fewer queries
  • Faster invoicing
  • Better cash flow
Star refrigeration set for continuing growth with IFS Applications
Star Refrigeration
Customer Stories | Testimonial

Tomra Systems

Tomra

Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide. Its Swedish subsidiary, Tomra Systems AB, has installed more than 8,000 machines in Sweden. Of these, more than 6,000 are linked via a modem/LAN for online service and reporting.

IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources
Fredrik Nordh, VP Nordic, Tomra

  • Norway
  • Service Providers
  • 60,000 reverse vending machines installed in 45 countries worldwide

What they got

  • Simpler, more efficient logistics and service processes
  • Enhanced customer service
  • Simpler resource planning
  • Completely integrated solution with user-friendly interface
  • Fast, smooth implementation
One of the leading companies in recycling and recovery simplified its logistics processes and enhanced customer service with IFS Applications.
Tomra Systems
Customer Stories | Testimonial

Oslo Airport

Oslo Airport

Oslo Airport (OSL) is Norway’s main airport. The airport serviced 18,1 million passengers in 2009. Oslo Airport has been named Europe’s most punctual airport three times by the AEA (Association of European Airlines). OSL has 13,000 employees, who keep the airport open 24 hours a day.

For us, IFS Applications is an essential tool for quickly restoring order. The system gives us a complete and detailed overview of the entire facility.
Alex Fredsvik, Area Manager

  • Norway
  • Aerospace & Defence
  • 18.1 million passengers in 2009

What they got

  • Standard solution
  • Easier for end-users to sort and identify information
  • Complete, detailed overview of the entire facility
Oslo Airport Gardermoen uses IFS Applications to ensure reliable, secure airport operations.
Oslo Airport
Customer Stories | Testimonial

Holland Co

Holland

Crete, Ill.-based (U.S.A.) Holland Co. is the world leader in flash-butt welding in railroad applications. In addition to full-service mobile, fixed plant and containerized welding, Holland also builds rail equipment, performs track testing, cleans and repairs railcars and designs and operates transloading pods, manufactures components for railcars, and more.

The general manager of our welding business unit flatly stated that we wouldn’t have stood a chance without IFS.
Jim Tieri, Director of Information Technology

  • USA
  • Industrial Manufacturing
  • Operates world’s largest rail-welding fleet

What they got

  • Immediate payback
  • Shorter lead times
  • Improved customer satisfaction and profitability
  • Accurate, real-time data
  • Greater efficiency through process automation
  • New opportunities for cost savings
Holland Company increased productivity with IFS Applications and uses IFS Enterprise Explorer, which makes business applications more intuitive and user-friendly.
Holland Co

A field service success story

Listen to how Ericsson has gone from a bottom position all the way to the top by implementing a field service management solution from IFS.

Watch a video about IFS Applications for service management

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Some of our Service Provider Customers

Customer Stories | Testimonial
One of the UK’s biggest field service operations, BSkyB gained command of its complex supply chains thanks to IFS Applications.
British Sky Broadcasting - BSkyB
Customer Stories | Testimonial
Agility Group sharpens competitive edge with IFS
Agility Group
Customer Stories | Testimonial
European bulk services relies on IFS Applications for machine maintenance for over a decade
EBS
Customer Stories | Testimonial
Holland Company increased productivity with IFS Applications and uses IFS Enterprise Explorer, which makes business applications more intuitive and user-friendly.
Holland Co

Customer Stories | Testimonial
Mitutoyo America uses IFS Applications for advanced sales and service management
Mitutoyo
Customer Stories | Testimonial
Oslo Airport Gardermoen uses IFS Applications to ensure reliable, secure airport operations.
Oslo Airport
Customer Stories | Testimonial
IFS – ERP Software provider and partner to Saab Group
Saab

Customer Stories | Testimonial
A textbook solution – facility management with enterprise applications support from IFS
SKE
Customer Stories | Testimonial
One of the leading companies in recycling and recovery simplified its logistics processes and enhanced customer service with IFS Applications.
Tomra Systems

Service Provider Downloads

Brochures

Documents and Brochures | PDF (731KB)
Service Providers
Service Providers
Documents and Brochures | PDF (2.65MB)
Service Management
Service Management
Documents and Brochures | PDF (621KB)
Mobile Solutions
Mobile Solutions

Executive summaries

Executive Summaries | PDF (87KB)
Service Providers
Service Providers
Executive Summaries | PDF (78KB)
Aftermarket Services
Aftermarket Services
Executive Summaries | PDF (110KB)
Offshore Service
Offshore Service

White paper

Whitepapers | PDF (456KB)
Three strategies for field service resource scheduling software
Three strategies for field service resource scheduling software

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Service Providers
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Latest News

Jun 17th: Major global construction company Brookfield Multiplex to implement IFS Applications
Jun 13th: IFS Applications selected for ERP by Rhino Resource Partners LP
Apr 24th: IFS signs global partnership agreement with Infosys

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Implementing IFS Applications has allowed Portsmouth Aviation to take a fresh look at its business processes. Watch this and other videos in our Media Centre.

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