SERVICE PROVIDERS

Service Providers

As a service provider, what makes you different and special – the preferred choice – is the invention and introduction of new services. To make that happen you need sharp minds and a solution that is not stifled by legacy systems, but so completely compatible that it gives you the support and confidence to bring in new business strategies. In short, you need IFS Applications to make your good ideas great.

INDUSTRY EXCELLENCE

INTEGRATED END-TO-END-SOLUTION GIVES SHORTER TIME TO VALUE

IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software.

RESOURCE OPTIMISATION

IFS Applications helps you increase productivity by optimising your work force based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.

CONTRACT FULFILLMENT

IFS Applications enables you to optimise resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.

OUT OF OFFICE, BUT IN THE KNOW

IFS Applications’ built-in mobility ensures instant data capture – by the minute at times – and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.

SPARE PARTS MANAGEMENT

With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported as used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level – no more, no less.

GLOBALISATION

Wherever you operate, the multi-site, multi-language, multi-currency capabilities of IFS Applications ensure your customers feel they are dealing with one company, with standard, unvarying quality of performance and delivery. And, as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.

Testimonial

British Sky Broadcasting - BSkyB

BSKYB

British BSkyB Broadcasting (BSkyB) is no ordinary media company. The operator of both the UK’s largest digital satellite television platform and the UK’s fastest growing broadband provider is an endlessly innovating provider of broadcast sports, movies, entertainment, news and broadband services.

We are not the easiest customer. But there was a relationship match on both sides that made this a success.
Marion Scott, Head of Supply Chain Development

  • United Kingdom
  • Service & Asset Management
  • More than 350 stock keeping units, 500,000 products and more than 1,800 engineer locations

What they got

  • Complete stock visibility
  • Automated administration wherever possible
  • Frequency of audits has been reduced substantially
  • BSkyB’s systems are now fully integrated with business partners’ own stock control systems
  • BSkyB was able to construct its ideal stock management solution from a range of modular functionality components
Testimonial

Holdfast

Holdfast

Holdfast is a consortium created to deliver specific services to the Royal School of Military Engineering (RSME) through the Public Private Partnership (PPP) Project. The Holdfast Consortium provides a balance of educational, military and commercial experience.

The smooth running of [our] extensive operation is dependent on the IFS ERP system.
Chris Bryant, Head of IT, Holdfast

  • United Kingdom
  • Training services provider to the Ministry of Defence’s Royal School of Military Engineering

What they got

  • Holdfast were able to deliver logistical services to the RSME ahead of their tight schedule
  • Speedy implementation within five months, beating the strict deadline
  • Provides a central system for service delivery, scheduling, stock, inventory control and management level reporting
  • Solution meets the MoD's strict requirements
Testimonial

Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company. Established in Glasgow in 1970, with ten strategically placed depots across the UK and two subsidiary companies, Star Refrigeration has approximately 350 employees and a current sales turnover in excess of £40 million. In addition to the provision of individual services including training, consultancy and ground-breaking refrigeration technology, Star Refrigeration offers complete solutions, working in partnership with customers, from design through to commissioning and maintenance.

As well as greater visibility, the IFS system has provided the discipline we needed to make sure everything is done properly and in a completely standard way
Graham Stuart, Operations Managing Director

  • United Kingdom
  • Industrial Manufacturing
  • More than 250 employees throughout the UK

What they got

  • Improved management control
  • Enhanced customer service
  • Greater visibility
  • Fewer queries
  • Faster invoicing
  • Better cash flow
Testimonial

Tomra Systems

Tomra

Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide. Its Swedish subsidiary, Tomra Systems AB, has installed more than 8,000 machines in Sweden. Of these, more than 6,000 are linked via a modem/LAN for online service and reporting.

IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources
Fredrik Nordh, VP Nordic, Tomra

  • Norway
  • Service Providers
  • 60,000 reverse vending machines installed in 45 countries worldwide

What they got

  • Simpler, more efficient logistics and service processes
  • Enhanced customer service
  • Simpler resource planning
  • Completely integrated solution with user-friendly interface
  • Fast, smooth implementation
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Implementing IFS Applications has allowed Portsmouth Aviation to take a fresh look at its business processes. Watch this and other videos in our Media Centre.