IFS SALES & SERVICE™

IFS/Service Contract Management™ lets you accurately specify and control the service level for each of your customers and service activities. It improves efficiency by automatically checking and following up on items agreed in the contract.

IFS/Service Contract Management™ lets you accurately specify and control the service level for each of your customers and service activities. It improves efficiency by automatically checking and following up on items agreed in the contract.

IFS/Field Service™ enables your service operations to streamline their customer-focused business processes from quotation and order taking to invoicing and analysis. It also supports field service and workforce scheduling as well as accurate pricing within and beyond warranty periods.

IFS/Call Centre™ enables you to effectively provide call centre services to your customers for field service or product support. IFS/Call Centre also supports thorough analytics by bundling a set of pre-packaged measures for all parts of the process.

IFS/Sales Configurator™ guides your sales personnel and customers smoothly and conveniently through your selection of products, product characteristics, and accessories. An easy-to-use “product advisor” builds configurations through a series of questions that precisely define requirements.

IFS Web Store™ is an out-of-the-box solution for web-based order management and an ideal tool for spare parts sales. You get a variety of ways of searching for and selecting products, as well as price and availability checks, customer registration, and order tracking.

IFS/Sales & Marketing™ simplifies your marketing and sales processes while conveniently providing management with key data for decision making. Your sales team can track, manage, and perform activities to secure sales opportunities while your marketing department can easily manage marketing campaigns and communicate with customers.