We provide a range of services that maximise returns on your investment in IFS Applications.
Our cost-efficient implementation methodology makes sure that your new solution is up and running on-time and on-budget – with transparency and control throughout the process.
Continuous access to training materials via our e-Learning materials means that your employees can use role-based training to enhance their competence and help you stay competitive.
Our support concept enables you to stay in control by allowing step-by-step adoption of new functionality and technology. And it’s local – with global back-up when required.
OpenIFS, our online community, gives customers and partners the opportunity to communicate with each other and with IFS to discuss issues of interest.
Getting close to our customers is important to us. User groups are independent forums in which our customers meet to discuss trends and details with each other and with us. Our advisory councils exist in various industries to give customers there the chance to share their views with us on future trends and requirements.
COMPETENCIES
IFS is founded on professionalism, simplicity and commitment. We offer a broad range of competencies that ensure that you, as our customer, get what you need.
We listen, we are agile and we come with extensive competence, long experience and a deep knowledge of several different industries – and we believe that many brains are better than one. At IFS, we put you, our customer, firmly in focus. We make sure we understand your situation, and guide you to make the right choice, so that you get added value from IFS Applications and from working close to our consultants.
We are daring, and challenge preconceived notions. And we do it so that your company can optimise its strengths and opportunities.
SUPPORT SERVICES
We provide a dedicated, highly accessible support function. Our approach is agile and backed up by responsible professionals whose sole purpose is to resolve your issue to your complete satisfaction.
We support the product we develop and implement – and we do so together with you. We can offer comprehensive 24/7 support for your ERP solution wherever your operations are located – and regardless of whether you are a small, mid-sized or large company.
Information about your unique configuration is always available. This enables us to quickly understand your situation and swiftly provide the best conceivable resolution for your support issues.
Aweta® manufactures sorting and
packaging
installations for fruit, vegetables
and roses. Over 45 years ago, the
company developed the first grader for
cucumbers and tomatoes. It has since
established a name in supplying
highquality
systems for the fruit, vegetable
and roses industries. Almost all products
are developed and produced in-house.
Aweta’s headquarters is located in
Holland.
A better insight into projects provides a much better view on costs and enables us to easily make adjustments.
Cees Hooijschuur, Financial Director
- Netherlands
- Industrial Manufacturing
- Offices worldwide, including USA and China
What they got
- Dramatically improved insight into project status and cost development
- Fully integrated system, including services
- Improved management reporting through a direct link between logistics and financial administration
- Fast implementation by using IFS Expedite
Testimonial
Indah Water Konsortium Sdn Bhd
Indah Water Konsortium Sdn Bhd (IWK),
a national sewerage company, whollyowned
by the Minister of Finance
Incorporated, is responsible for providing
sewerage services to 20 million users,
operating and maintaining over 9,100
public sewage treatment plants and
16,000 km networks of sewerage pipelines,
and providing scheduled desludging
services to over 400,000 individual septic
tanks in Malaysia since April 1994.
IFS had a successful track record in implementing asset management software globally, coupled with a profound understanding of the needs of our industry.
Mr. Ravindran Karupiah, General Manager for IT
- Malaysia
- Energy & Utilities
- Provides sewerage services to 20 million users
What they got
- Improved budget control
- More accurate real-time visibility of enterprise data via KPIs
- Improved service to customer
- Reduced administration
- Improved field resource management
- More efficient field practices
- Improved maintenance and operational strategies
- Improved planning efficiency & asset utilisation
- Increased system reliability
Testimonial
Todd Pacific Shipyards
Throughout the Pacific Rim, Todd Pacific
Shipyards is known for its ability to take
on repair, maintenance and building jobs
of all sizes and descriptions, do them
right, and get them done fast. The company
is located in the deep water port of
Puget Sound, Seattle, Wash.
Here at Todd, we are doing some new construction work on some ferries and determining how we can use EVM on these projects. Our commercial side is interested in using some of the same reports and the same thinking.
Scott Arndt, Senior Business Analyst
- USA
- Construction & Contracting
- Annual revenue in excess of $110 million
What they got
- Todd Pacific Shipyard became certified in Earned Value Management (EVM), the reporting required of federal government contractors
- Since Todd Pacific Shipyards also takes on commercial contracts, it has found that its commercial business has also benefitted from EVM processes and thinking. The greater degree of project control this methodology brings to the management of large projects is appreciated by commercial customers as well
Testimonial
Hawker Pacific
Hawker Pacific has been selling fixed
wing and rotary wing aircraft as well as
providing maintenance and spares
support, aircraft management and flight
services across Australasia, Asia, and
the Middle East for over 30 years.
Headquartered in Sydney, Australia,
their customers range from Military and
Government to Corporate, Regional
companies and individuals.
It gives me confidence knowing that IFS has a strong customer portfolio that supports their already strong solutions.
Graham Owen, CIO, Hawker Pacific
- Australia
- Aerospace & Defence
- 2009 DMO/Industry Team of the Year award winner
What they got
- Holistic view of the customer
- Greater efficiency through life support of aircrafts
- Access to more information to make timely and accurate business decisions
- Improved inventory control