Wednesday, May 23, 2012

IFS aims for market leadership in mobile workforce solutions for service management

With the recent acquisition of Metrix, IFS is executing on its goal to become the market leader in mobile workforce solutions for the service management industry. IFS’s field service portfolio, which includes field service optimization, cloud-based smartphone apps and powerful back-end work order functionality, offers support for every facet of mobile service management.

IFS Applications is an integrated product line that combines best-in-class solutions backed by a full suite of component-based enterprise resource planning (ERP) software for field service management. IFS can now boast one of the world’s broadest solutions for the mobile workforce—including:

  • IFS Applications suite,
  • The IFS 360 Scheduling optimization tool,
  • IFS Touch Apps, a family of cloud-based smartphone apps,
  • The tablet-friendly interface, IFS Enterprise Explorer,
  • Metrix’s mobile service management software, which includes an impressive array of mobile apps.

“Our ambition is to become the global leader in mobility.” IFS VP Research & Development Thomas Säld said. “Together with Metrix, we offer a unique solution that will change the way we perceive mobile field service. We already have a large installed base of world-renowned companies and we are convinced that the customer list will grow rapidly as we make our way toward the top of the marketplace.”

Depending on varying work environments and preferences, IFS Applications can be scaled to run on smartphones, ruggedized PDAs or on laptops and tablets. In situations where connectivity is unavailable or unstable, data is captured in offline mode and synchronized when Internet access has been restored.

“Developing intelligent solutions for the mobile workforce is one of our most important focus areas,” Thomas Säld said. “With the addition of the Metrix product range to our extensive portfolio, we are able to offer agile solutions that cover all aspects of the diverse and mobile service management industry. Packaged, configurable and built-in mobile field service solutions coupled with flexible deployment options mean low total cost of ownership and shorter time to value for our customers.”

Metrix has more than 30 years of experience from the service management field, bringing invaluable product and industry knowledge to IFS. By combining forces, IFS widens its offering within mobile and service- and maintenance-oriented, focused sectors such as asset and capital equipment, utilities, telecommunications, high tech & medical equipment manufacturing, defense, and third party/outsourced field service operations.

Metrix’s mobility product will become a fully-integrated part of IFS Applications, ensuring a high pace of innovation and solutions that are 100 percent designed to support service- and maintenance-oriented businesses.

About IFS

IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total.

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