A leading East Asian telecom company has selected to optimize its field service delivery with 360 Scheduling from IFS, the global enterprise applications company. The agreement, valued at £1,175,000, involves delivery of IFS 360 Scheduling’s world leading real-time Dynamic Scheduling Engine (DSE).
IFS worked with one of its global partners to meet the company’s challenge—to further improve the utilization of its technicians and the linked business processes, in order to deliver superior customer service and satisfaction.
IFS 360 Scheduling—with its unique ‘always optimizing’ approach, scalability and ease of integration—offers perfect-fit functionality for scheduling mobile resources in demanding industries. Companies using IFS 360 Scheduling’s DSE report reductions in travel costs by 10-15 percent while increasing jobs completed per day by up to 40 percent.
The telecom industry is one of IFS’s targeted markets. IFS’s fully-integrated industry solution for the telecommunications and utilities market supports all critical business enterprise processes with an integrated applications suite for capital project management, supply chain management, assets and work management, service and contracts management, sustainability, financial management, human resource management, and document management. IFS is the choice of leading telecom companies, including Ericsson, France Telecom, BskyB, and Orange France.
IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total.
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