IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO). Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business.
IFS Metrix Service Management is recognized by analysts and the market alike as the best of breed software application of choice for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management, scheduling and mobile service to contract pricing, warranty repair and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).
IFS 360 Scheduling is one of the only field services scheduling and planning products that can optimize a schedule for hundreds or even thousands of field service technicians in real time. Our scheduling products, deployable on-premise or in the cloud, are built for mission critical situations where rapid and accurate decision-making are paramount. Complex environments with large numbers of technicians, multiple jobs per day, and constantly shifting priorities make real-time schedule optimization vital. When minutes matter, and superior service delivery is the key to profitability, IFS 360 Scheduling is the right choice.
3 Field Service Trends You Can't Ignore.
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Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide. Its Swedish subsidiary, Tomra Systems AB, has installed more than 8,000 machines in Sweden. Of these, more than 6,000 are linked via a modem/LAN for online service and reporting.
IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources. Fredrik Nordh, VP Nordic, Tomra
Oslo Airport (OSL) is Norway’s main airport. The airport serviced 18,1 million passengers in 2009. Oslo Airport has been named Europe’s most punctual airport three times by the AEA (Association of European Airlines). OSL has 13,000 employees, who keep the airport open 24 hours a day.
For us, IFS Applications is an essential tool for quickly restoring order. The system gives us a complete and detailed overview of the entire facility. Alex Fredsvik, Area Manager
The Three Gorges Project is the largest water conservation project in the world. It is located on the Yangtze River in Hubei province, central China. The project is aimed at improving flood control, producing electricity, and improving navigability on the river. Upon completion, Three Gorges will be the largest hydropower plant in the world, with a total installed capacity of 18,200 MW and an annual output of nearly 84.7 billion kWh. By October 2004, ten of the 26 units have already been put into operation.
An advanced ERP platform was necessary for us to manage the vast amounts of equipment and documentation with as few employees as possible. The rich functionality provided by IFS made it the only ERP vendor that could satisfy our rigorous requirements. Mr. Cheng Senior Engineer
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