IFS Metrix Service Management can help your product-based business greatly enhance its service business through industry leading field service management solutions and expertise. We are the most experienced and successful service-optimization software company in the world, and we put our sole focus on helping companies like yours automate and streamline their service processes. The result is significant improvements in customer service, cost savings and revenue.
To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.
Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.
Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.
Create, execute, revise, monitor and administer service contracts – from initial quoting and pricing, to automatic renewal and billing.
Administer, process and track warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
Achieve optimal performance while keeping costs low by balancing stock levels, locations, spare parts, service levels and more.
Stop relying on ineffective manual tools and take control of your organization's efficiency, operational visibility and service quality.
Support your service management needs with world-class solutions that will drive increased service performance and yield greater revenue.
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