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services

LOCAL PRESENCE, GLOBAL REACH

IFS Applications is more than a suite of agile ERP software. It comes with a range of services and support that reaches out to you wherever you operate—helping you locally with the strength and resources of a global organization.

Services

We provide a range of services that maximize returns on your investment in IFS Applications.

Our cost-efficient implementation methodology makes sure that your new solution is up and running on-time and on-budget—with transparency and control throughout the process.
Continuous access to training materials via our e-Learning materials means that your employees can use role-based training to enhance their competence and help you stay competitive.
Our support concept enables you to stay in control by allowing step-by-step adoption of new functionality and technology. And it’s local—with global back-up when required.
OpenIFS, our online community, gives customers and partners the opportunity to communicate with each other and with IFS to discuss issues of interest.
Getting close to our customers is important to us. User groups are independent forums in which our customers meet to discuss trends and details with each other and with us. Our advisory councils exist in various industries to give customers there the chance to share their views with us on future trends and requirements.

Services
Catrin Börjesson

COMPETENCIES

IFS is founded on professionalism, simplicity and commitment. We offer a broad range of competencies that ensure that you, as our customer, get what you need.

We listen, we are agile and come with extensive competence, long experience and deep knowledge of several different industries—and we believe that many brains are better than one. At IFS, we help out to put you, our customer, firmly in focus. We make sure we understand your situation, and guide you to make the right choice, so that you get added value from IFS Applications and from working close to our consultants.

We are daring, and challenge preconceived notions. And we do it so that your company can optimize its strengths and opportunities.

Lena Larsson

SUPPORT SERVICES

We provide a dedicated, highly accessible support function. Our approach is agile and is backed up by responsible professionals whose sole purpose is to resolve your issue to your complete satisfaction.

We support the product we develop and implement—and we do so together with you. We can offer comprehensive 24/7 support for your ERP solution wherever your operations are located—and regardless of whether you are a small, midsized or large company.

Information about your unique configuration is always available. This enables us to quickly understand your situation and swiftly provide the best conceivable resolution for your support issues.

Customer Stories | Testimonial

Aweta

Aweta

Aweta® manufactures sorting and packaging installations for fruit, vegetables and roses. Over 45 years ago, the company developed the first grader for cucumbers and tomatoes. It has since established a name in supplying highquality systems for the fruit, vegetable and roses industries. Almost all products are developed and produced in-house. Aweta’s headquarters is located in Holland.

A better insight into projects provides a much better view on costs and enables us to easily make adjustments.
Cees Hooijschuur, Financial Director

Benefits

  • Dramatically improved insight into project status and cost development
  • Fully integrated system, including services
  • Improved management reporting through a direct link between logistics and financial administration
  • Fast implementation by using IFS Expedite
Rapid implementation and expected ROI in one or two years are some of the benefits Aweta gain  from  running IFS Applications
Aweta
Customer Stories | Testimonial

Indah Water Konsortium Sdn Bhd

Indah Water Konsortium Sdn Bhd (IWK), a national sewerage company, whollyowned by the Minister of Finance Incorporated, is responsible for providing sewerage services to 20 million users, operating and maintaining over 9,100 public sewage treatment plants and 16,000 km networks of sewerage pipelines, and providing scheduled desludging services to over 400,000 individual septic tanks in Malaysia since April 1994.

IFS had a successful track record in implementing asset management software globally, coupled with a profound understanding of the needs of our industry.
Mr. Ravindran Karupiah, General Manager for IT

Benefits

  • Improved budget control
  • More accurate real-time visibility of enterprise data via KPIs
  • Improved service to customer
  • Reduced administration
  • Improved field resource management
  • Improved maintenance and operational strategies
  • Improved asset utilisation
  • Increased system reliability
National Sewerage Company, Indah Water, Enhances Efficiency with IFS Applications.
Indah Water Konsortium Sdn Bhd
Customer Stories | Testimonial

Todd Pacific Shipyards

Todd Shipyards Corporation

Throughout the Pacific Rim, Todd Pacific Shipyards is known for its ability to take on repair, maintenance and building jobs of all sizes and descriptions, do them right, and get them done fast. The company is located in the deep water port of Puget Sound, Seattle, Wash.

Here at Todd, we are doing new construction work on some ferries and determining how we can use EVM on these projects. Our commercial side is interested in using some of the reports and the same thinking.
Scott Arndt, Senior Business Analyst

BENEFITS

  • Certified in Earned Value Management (EVM) by two defense organizations.
  • Applying EVM to private projects.
Todd Pacific Shipyards Charts a Course for Success with IFS Applications
Todd Pacific Shipyards
Customer Stories | Testimonial

Hawker Pacific

Hawker Pacific

Hawker Pacific has been selling fixed wing and rotary wing aircraft as well as providing maintenance and spares support, aircraft management and flight services across Australasia, Asia, and the Middle East for over 30 years. Headquartered in Sydney, Australia, their customers range from Military and Government to Corporate, Regional companies and individuals.

It gives me confidence knowing that IFS has a strong customer portfolio that supports their already strong solutions.
Graham Owen, CIO, Hawker Pacific

Benefits

  • Holistic view of the customer
  • Greater efficiency through life support of aircrafts
  • Access to more information to make timely and accurate business decisions
  • Improved inventory control
IFS Applications helps Hawker Pacific  solve its business issues around supply chain, logistics and through life support of aircraft.
Hawker Pacific

For white papers, executives summaries, case studies and more, go to our Resources page

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News

4/24/2013 | Press Release | Linköping

IFS signs global partnership agreement with Infosys

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Events

5/29/2013 9:00 AM - 5/29/2013 9:30 AM

Webinar: The Business Case for Mobility

Webinar: The Business Case for Mobility

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