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IFS Applications offers customers a range of tools to deliver visual insight, understand enterprise performance and enable better decision-making. The IFS Enterprise Operational Intelligence (EOI) solution forms part of the IFS visual insight strategy and enables a full 360-degree, enterprise wide, top down perspective of processes and performance aligned with the business strategy.
IFS EOI lets executives and managers review and orchestrate processes that align with their business strategy. This allows them to ensure process execution delivers that strategy—EOI software drives these processes into end-users’ desktop functions. The EOI solution also provides end-users with a complete understanding of which functions deliver real customer value, those that are less effective, and those which waste both time and resources in terms of delivering the organizational goals. Ultimately, IFS EOI enables businesses to accelerate the realization of their business strategy—by making better decisions, faster. This can happen by assessing real-time business performance in the context of how it affects key business processes and goals, giving managers real-time operational intelligence and actionable controls to solve issues before they become problems. The solution is about strategy acceleration and execution.
Successful companies recognize that making their operations smarter requires end-to-end operational intelligence. IFS Enterprise Operational Intelligence starts with the top-level business strategy and goals, which we capture in the BizMap™, incrementally connecting real-time data to monitor and manage the end-to-end processes.
Develop a holistic, dynamic and graphical view of your unique value chain with BizMap and define your business priorities with IFS EOI. This top-down approach ensures that business performance is managed in context of the key business strategic objectives & processes—preventing any surprises in performance.
Process mapping is the key to performance enhancement and information management. IFS EOI monitors the performance of your business against your business goals, using the role-based cockpits to monitor real-time performance. Assess the impact of raw material price or quality changes on your business’s bottom line in real-time. IFS EOI helps you direct your energies towards those tasks that matter the most in achieving your strategic goals.
IFS EOI is about enterprise management and enterprise intelligence. ‘Visual Insight—Enterprise Wide’. It’s the ability to execute decisions supported by real-time ‘what-if’ analysis that drives your business and makes the difference, giving you a competitive edge. Instantly assess the impact of a proposed change in, for example, energy selling price on profitability and power generation break-even point.
The key to achieving operational excellence is to take a strategic approach. The transformational plan needs to be driven by strategic priorities with clear measurable metrics. Before rushing to implement the changes, it is important to look across the entire organization—end-to-end, not just at the disconnected parts. This holistic view will ensure that structural issues are addressed. Achieving operational excellence requires cross-organizational activities. Therefore buy-in and involvement of all stakeholders to the program is imperative.
All the key aspects and interdependencies required to manage your business in an integrated way are captured in the BizMap™ (see below). Populating the BizMap ensures that all areas of your organization–strategic, tactical and operational–become linked through a single platform. There is a direct link between strategic goals, results and operational execution. This increases business agility to respond to changing conditions—and provides the visibility, intelligence and actionable controls needed for operational intelligence across an enterprise.
Core to our approach is capturing your value chain directly in the software. All the key aspects and interdependencies required to manage your organization in an integrated way are included. The value chain provides the basis for the organizational single picture of truth.
Serco adopted IFS EOI as its global standard for Enterprise Operational Intelligence. As a result, Serco provides its customers with much higher levels of service. Using IFS EOI has also enabled Serco to win new customers and focus its investments more accurately on areas that need improvement.