IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO). Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business.
IFS Metrix Service Management is recognized by analysts and the market alike as the best of breed software application of choice for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management, scheduling and mobile service to contract pricing, warranty repair and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).
IFS 360 Scheduling is one of the only field services scheduling and planning products that can optimize a schedule for hundreds or even thousands of field service technicians in real time. Our scheduling products, deployable on-premise or in the cloud, are built for mission critical situations where rapid and accurate decision-making are paramount. Complex environments with large numbers of technicians, multiple jobs per day, and constantly shifting priorities make real-time schedule optimization vital. When minutes matter, and superior service delivery is the key to profitability, IFS 360 Scheduling is the right choice.
3 Field Service Trends You Can't Ignore.
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Tomra, headquartered in Norway, delivers systems and machines that enable consumers to return used beverage containers for recovery and recycling. The company has about 60,000 machines installed in 45 countries worldwide. Its Swedish subsidiary, Tomra Systems AB, has installed more than 8,000 machines in Sweden. Of these, more than 6,000 are linked via a modem/LAN for online service and reporting.
IFS Applications enables us to get a much better overview of the status of our assignments and indicates quickly where we need to focus more service resources. Fredrik Nordh, VP Nordic, Tomra
British BSkyB Broadcasting (BSkyB) is no ordinary media company. The operator of both the UK’s largest digital satellite television platform and the UK’s fastest growing broadband provider is an endlessly innovating provider of broadcast sports, movies, entertainment, news and broadband services.
We are not the easiest customer. But there was a relationship match on both sides that made this a success. Marion Scott, Head of Supply Chain Development
Motorists worldwide have Autotank to thank for being able to fill up 24 hours a day. In 1964, Autotank introduced the world’s first pay-at-the-pump terminal in Sweden, which marked the beginning of the modern service station.
The solution makes our customers more active in the order process,and it’s easier for them to see what we offer. Svante Carlsson, Autotank’s CFO
Oslo Airport (OSL) is Norway’s main airport. The airport serviced 18,1 million passengers in 2009. Oslo Airport has been named Europe’s most punctual airport three times by the AEA (Association of European Airlines). OSL has 13,000 employees, who keep the airport open 24 hours a day.
For us, IFS Applications is an essential tool for quickly restoring order. The system gives us a complete and detailed overview of the entire facility. Alex Fredsvik, Area Manager
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