Mobile Solution for Field Service and Maintenance

Enterprise Service Management

Having the right information about an asset at the point of repair and maintenance can improve technician productivity. The power of mobility allows the engineer to be the origin of all data capture on a service event.  They can easily inquire on asset history, record parts used or parts needed for repair, record labor hours, and expenses as they occur, and any notes of repairs performed.  When coupled with Workforce Management tools, you can use IFS’ mobile field service and maintenance software to empower your technicians to be as effective as possible in the delivery of service.

Benefits for the user

  • Improved customer satisfaction
  • Single point of entry at its origin
  • Increased perceived professionalism of the technician and service provider

Benefits for the business

  • Ability to monitor each job’s progress real-time against customer commitments
  • Reduce administration costs and improve data integrity
  • Reduced time to invoice and cost accrual
  • Improved field productivity
  • Faster access to critical information for  informed  decision making
  • Flexible configuration and customizable fields

Mobile work order on Android

With IFS Mobile Work Order, technicians are able to access vital information on-line or off-line as they need it, and when they need it. Mobile Work Order is built on best practices IFS has acquired; for a range of service and maintenance intensive industries. Built on the native Android operating platform, Mobile WorkOrder takes advantage of native device controls and features like GPS, signature capture and camera. It looks, feels, and behaves like other native Android based applications.

By streamlining the field service and maintenance process, you eliminate paperwork, communication delays and unbilled time, resulting in improved productivity, service profitability and customer satisfaction.

Mobile Work Order on Android

Full Suite on a Laptop

First thing in the morning flip open your laptop and get your routes for the day. Documents, work instructions and progress reports are intuitively visualized for added ease.

With the productive user interface, a large screen and keyboard, the service engineer knows that information is never more than a single click away. It’s the better of two worlds – the main application process to access and report the job is designed to be intuitive and fast, but still, you have access to unlimited information in the business application, if you wish.

Mobile Workforce Enterprise Explorer

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