Grow aftermarket sales with total lifecycle solutions

Take the product through its entire lifecycle and increase profitability in aftermarket sales and services by closing the loop on the entire product development process. With access to each product’s unique configuration, sales and service reps can pro-actively manage the support and service aspect of any product.

Deliver innovative aftermarket services

Develop service contracts and spare parts agreements based on accurate product information. Know where equipment and parts are located and when they will need replacement, making it easier to create service and spare part agreements at the time of the capital equipment sale. Increase profits by providing customers with accurate preventative and corrective service management schedules based on their unique product configuration. Pro-actively manage spare parts sales based on maintenance schedules.

Close the loop on the product development process

Shorten product development time by including experiences and customers’ needs from aftermarket sales and service directly into the development process. Design for serviceability by providing functional and performance feedback directly to product development. 

Increase service quality

Efficiently resolve customer problems through proactive customer support. Quickly answer customer concerns on support, service contracts, warranties, and returns. Manage customer service contracts and accurately specify and control the service level for each of your customers and service activities. 

Provide service staff with complete follow-up and traceability through the Internet, an intranet, or an extranet. Manage all aspects of the service contracts from service level and preventative maintenance agreements to flexible invoicing and pricing levels. Support for: tagged or serialized components, non-serialized components, functional and serial objects