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Customer Relationship Management (CRM)
Customer retention is vital to continued growth and profitability.
Ensuring that the customers’ needs and aspirations are faithfully met plays a crucial role in maintaining loyalty. Therefore every opportunity to build on and create new customer relations must be vigorously and single-mindedly pursued to ensure that the relationship flourishes and remains mutually beneficial. This can only be achieved when CRM is an integral part of your enterprise systems.
Fuse Your Business Processes
Create a customer-centric organization by breaking down the barriers of traditional CRM solutions and fusing back-office processes directly with front-office processes. Don’t spend valuable resources integrating your CRM solution when IFS Customer Relationship Management is part of IFS Application.
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Fit Your CRM Solution to Your Business
Using the IFS CRM Process Manager’s best practice baselines, you can shape your CRM solution to fit your business. Plus, do so without ever writing a single line of code. A simple click immediately creates an Oracle or Microsoft SQL script.
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Achieve a Return on Investment
Monitoring, controlling, and developing your business efficiently and profitably means looking at your entire company as one organization. With a complete CRM solution integrated with your back office, you can achieve your goals with a rapid return on investment.
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customer successes
InkCycle
“The flexibility of IFS Applications in the areas of manufacturing resources planning, engineering and costing helps us launch products more rapidly.” Brad Roderick, Executive Vice President, InkCycle
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Eltek
Eltek is one of the world's leading electronic equipment manufacturers, supplying telecom power solutions to large multinational and regional builders of telecom infrastructure. With IFS Applications, Eltek has increased the efficiency of its manufacturing, distribution and engineering processes.
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Cosalt International
Cosalt, one of the leading producers of safety equipment and protective clothing in the U.K., improved its customer relationships and increase service levels, while cutting administration costs and streamlining its sales process.
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Solutions
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