Meeting the needs of any service organization

Service Providers

IFS understands the unique challenges and needs of service organizations. In fact, IFS got its start as a vendor of service management software in one of the most demanding industries in the world—nuclear power—so we understand this on a fundamental level. Today, IFS offers service organizations perhaps the most complete software offerings on the market, along with expertise in the latest trends and technology enablers available.

IFS’s broad spectrum of service organization software

Organizations must ensure the on-time performance of mission-critical tasks while optimizing remotely deployed workforces and support chains. Informed control of activities must be the focus of an enterprise software solution used in this environment, too, regardless of whether work is performed on linear assets, at a customer site, in a depot or in an industrial facility.

Service providers can rely on IFS’s broad spectrum of enterprise software, including

Extensive industry knowledge and expertise

Trends like servitization and digital transformation are shaping the industry and the way in which service organizations do business. These trends have also resulted in new technologies, like drones, and technology enablers, such as the IFS IoT Business Connector, being brought to the market. By working with our team of industry experts, you can rest assured that IFS will be there every step of the way to ensure that your organization is leveraging these trends and technologies in way that allows your business to operate more efficiently, more productively and more profitably, securing your company’s future and preparing you for what’s next.

IFS is a leading supplier to the service industry

IFS helps service provider organizations to embrace what’s next by providing:

  • Industry expertise
  • Agile software
  • Global reach

Service organization corporate video

 

Auto Windscreens increase efficiency and customer satisfaction with IFS Applications

For multiple industry award winner Auto Windscreens, a leading UK-based automotive glazing company, customer satisfaction is more than just a value-add—it’s the very foundation for business success.

Auto Windscreens Customer Video

 

Cubic runs smoothly with a helping hand from IFS field service management

Field service management is a critical role for Cubic but also part of its competitive edge. And IFS plays makes them more agile as an organization that can deliver on its customer service promises.

Cubic Transportation Systems Testimonial

INTEGRATED END-TO-END-SOLUTION GIVES SHORTER TIME TO VALUE

IFS enables you to move your business up the value chain by covering all your main business issues in a single, integrated source of ERP software

RESOURCE OPTIMIZATION

IFS Applications helps you increase productivity by optimizing your work force based on competencies, schedules, SLAs or other business differentiators. With the leading scheduling tool in the business, you can reduce redundancies, cut down on unnecessary trips, get the most out of your resources, while lessening your environmental footprint.

CONTRACT FULFILLMENT

IFS Applications enables you to optimize resources based on contract scheduling constraints and service level agreements and ensure that the right technicians are in the right place at the right time. And the transparent, agile software facilitates contingency planning so you can reschedule on the fly if necessary. Also, the mobility enabled by IFS Applications means technicians spend more time in the field and less in the office, earning more, saving time and cutting administration costs.

OUT OF OFFICE, BUT IN THE KNOW

IFS Applications’ built-in mobility ensures instant data capture—by the minute at times—and information flow for accuracy both upstream and downstream in the service supply chain. Equipping your field workforce with smartphones, tablets or laptops from the field not only increases productivity thanks to enhanced usability, but also improves the customer service experience.

SPARE PARTS MANAGEMENT

With IFS Applications you know you have the right spares available, vans are correctly stocked, and you can see what has been used, and where. Its inventory management capabilities are integrated with your purchasing processes and supply chain management software. When parts have been reported used, you get an immediate update that triggers a purchase order if required to keep stocks at their agreed level—no more, no less.

GLOBALIZATION

Wherever you operate, the multisite, multi-language, multi-currency capabilities of IFS Applications ensure that your customers feel they are dealing with one company, with standard, unvarying quality of performance and delivery. And as you grow, IFS Applications lets you quickly integrate the new entities, reducing time to value and helping them contribute to ROI as fast as possible.

MEETING EXPECTATIONS & BUILDING REPUTATIONS

IFS Service Management is a full-service lifecycle management solution for every service organization. Whether you are providing service in the field, in a plant, at a customer's home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you and this is available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses, or directly with consumers.

Service Providers Solution Map

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Infratek builds and maintains critical infrastructure with IFS

 

Infratek uses IFS Applications components for service management and contracting, logistics, financial control, human resource management, and project management.

IDC on big data and analytics

IDC takes an in-depth look at big data and analytics technology to provide their perspective on the situation, future outlook, challenges and opportunities.

IDC Report

SOFTWARE SELECTION FOR ENTERPRISE SERVICE MANAGEMENT

Providers that minimize risk and profit from opportunities choose software solutions that meet challenges while providing business agility for success.

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CUSTOMER OVERVIEW: SERVICE MANAGEMENT

This brief booklet provides an overview of several enterprise-level companies relying on IFS Applications for efficient service lifecycle management.

READ MORE ABOUT OUR CUSTOMERS