Support Options

support options

Governance

IFS offers the possibility to set up regular meetings to discuss matters relating to the maintenance and support services, and the performance thereof. 

End-User support

Offers the customer the opportunity to outsource their internal help desk (for IFS Applications) to IFS. 

Service Level Agreement (SLA)

Guarantees response and resolution time with penalty assessments if targets are missed. 

Additional Help Desk

This is a supplementary service to the help desk and allows the customer to report issues in 1 (one) additional language.

24x5 Support

Provides product support in English, round the clock Monday to Friday, except for local public holidays in the assigned help desk country. 

24x7 Support

Provides support in English for Severity 1 cases, round the clock on every day of the year without exception.

IFS Support Operations

Maintenance and support is provided by IFS’s global support network backed up by regional service centers, IFS Research and Development (R&D), IFS consulting organizations and IFS partners.

IFS Support Operations