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IFS Applications keeps your company running smoothly by enabling you to track information throughout the enterprise and plan resources effectively. IFS’ work-order scheduling tools give you a continuous overview of the workloads throughout your organization—for people, departments, or workplaces. You can easily identify available resources, considering employees’ work schedules and skills profiles.
Moreover, IFS is a total industry solution with both front- and back-office applications for serving customers and managing operations. It was designed to meet all your needs, including project management, asset management and maintenance, order management, corporate performance management, supply chain and materials management, and workforce management. Yet despite its breadth, you can deploy IFS Applications step by step, implementing only the components you need, as you need them. Manage your information flow the easy way
You can quickly improve customer service, efficiency and profitability with IFS’ service management application.
With IFS, your service technicians can call up a work order and instantly see everything they need to know about a service assignment—descriptions of work previously performed on the equipment, relevant technical documentation, work descriptions, material lists, and more. The system automatically uses information from the work order for time reporting, simplifying what was a tedious, error-prone task. The result is an optimized workflow, with short lead times and maximum use of resources.
Service and rental agreement
At IFS we understand that service contracts are critical to establishing good customer relationships. That is why IFS Applications makes it easy for you to create individual service contracts for different types of equipment, service orders, and pricing structures, including material, hours, and costs. If a service order is related to a valid service contract, the system automatically records this, following the provisions of the specifications, and creates invoices for any parts that fall outside the contract. At the same time, costs are accumulated on the service contract, letting you continuously analyze profitability. You can easily track costs and revenue throughout the organization with an eye toward improving cash flow and profit margins. In an instant you can tell which contracts are profitable and which are not, and then use this information as the basis for new contracts. The rental industry is growing. With IFS, service providers will get a rental solution supporting the major business processes such as fleet management, work order operations, contracts and invoicing. Costs for service and maintenance, revenue streams from rental contracts will give you overall margins for all rented equipment over time. This results in a complete view of your customer business.
Lower Repair Costs
Preventive maintenance means higher profit margins. IFS Applications helps you avoid costly repairs by organizing and planning your preventive maintenance efforts. You can control service or maintenance activities by date or condition, trigger them according to specific events, or let your service personnel initiate them manually. By using routing functions for inspections, you can organize the preventive measures in the sequence that minimizes travel between service locations, providing further cost savings.
Support for the latest technologies
Since easy online and offline wireless access can make offshore service management and maintenance operations more efficient, IFS Applications supports all the latest wireless technologies. IFS eService Order is a packaged interface designed especially for field-service technicians. It lets service technicians use PDAs for assignment details, service object data, customer information, and on-site work reporting. This improves efficiency and reporting accuracy, saves time, and shortens invoicing cycles. When the workday is finished, the device is docked for synchronization with IFS Applications.
But sometimes wireless network access is impractical or impossible. Some areas lack mobile telecommunications coverage. Basements and tunnels block reception. With next-generation mobile applications developed jointly by IFS and IBM, you can keep working with the application whether or not a connection is available. Synchronization with the central database takes place transparently in the background as soon as a connection becomes available. This means you can work anywhere and anytime, yet have almost real-time access to the business information you need. It also avoids the inefficiencies introduced by daily or weekly synchronization.
Support for Global Operations
Even if your company is widely dispersed geographically—as many service and maintenance organizations are today—IFS lets you view and manage your business as a single, integrated enterprise. All your data is in one place. And with IFS’ corporate performance application and web portals, everyone in your enterprise can view this information in real time, whenever they need it, no matter where they are located. Also, IFS easily supports multiple sites, multiple languages, multiple currencies, and multiple sets of accounting and tax rules.
It shouldn’t be a surprise that IFS has what it takes to manage a complex worldwide operation. After all, IFS got its start some 20 years ago in the Scandinavian and European markets, where thinking globally is not a new concept.
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