IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IFS customers report:

  • Technician productivity up 40%
  • Service response times improved 15–20%
  • First-time fix rates up 10–20%
  • Asset uptime improved 10%
  • Travel and overtime costs down 15%

Contact Center

To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.

Contact Center

Dynamic Scheduling

Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.

Dynamic Scheduling