IFS once again a ‘Leader’

“Vendors’ positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions.”
– Gartner Magic Quadrant for Field Service Management (Sept. 2017)

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IFS-MPLSYSTEMS a visionary

“The CCaaS market in Western Europe has matured and now offers customer service organizations a range of competitive offerings to consider as substitutes for traditional on-premises contact center infrastructure.”
– Gartner Magic Quadrant for Contact Center as a Service, Western Europe (Oct. 2017)

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