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Customer Relationship Management (CRM)

IFS’ Customer Relationship Management solution fuses your front and back office processes to create one transparent touch-point to your customers. The IFS CRM Process Manager gives you the power to develop a customized CRM solution using industry-specific baselines without writing a single line of code. Additionally, powerful synchronization and mobile capabilities give your sales staff the power to communicate swiftly and accurately no matter where they are.

Fuse Your Business Processes

Create a customer-centric organization by breaking down the barriers of traditional CRM solutions and fusing back-office processes directly with front-office processes. Don’t spend valuable resources integrating your CRM solution when IFS Customer Relationship Management is part of IFS Application.

Fit Your CRM Solution to Your Business

Using the IFS CRM Process Manager’s best practice baselines, you can shape your CRM solution to fit your business. Plus, do so without ever writing a single line of code. A simple click immediately creates an Oracle or Microsoft SQL script.

Achieve a Return on Investment

Monitoring, controlling, and developing your business efficiently and profitably means looking at your entire company as one organization. With a complete CRM solution integrated with your back office, you can achieve your goals with a rapid return on investment.

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CRM brochure — PDF-file (1.8 MB)

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About IFS

IFS is one of the world’s leading providers of component-based business software developed using open standards. IFS’ industry-focused solutions are optimized for ERP, enterprise asset management, and MRO.

 

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