Customer Relationship Management (CRM)
Customer retention is vital to continued growth and profitability.
Ensuring that the customers’ needs and aspirations are faithfully met plays a crucial role in maintaining loyalty. Therefore every opportunity to build on and create new customer relations must be vigorously and single-mindedly pursued to ensure that the relationship flourishes and remains mutually beneficial. This can only be achieved when CRM is an integral part of your enterprise systems.
Fuse Your Business Processes
Create a customer-centric organization by breaking down the barriers of traditional CRM solutions and fusing back-office processes directly with front-office processes. Don’t spend valuable resources integrating your CRM solution when IFS Customer Relationship Management is part of IFS Application.
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Fit Your CRM Solution to Your Business
Using the IFS CRM Process Manager’s best practice baselines, you can shape your CRM solution to fit your business. Plus, do so without ever writing a single line of code. A simple click immediately creates an Oracle or Microsoft SQL script.
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Achieve a Return on Investment
Monitoring, controlling, and developing your business efficiently and profitably means looking at your entire company as one organization. With a complete CRM solution integrated with your back office, you can achieve your goals with a rapid return on investment.
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events
September 22
IT Showcase Live
UK, LONDON (Twickenham Stadium). Join IFS at one of the many IT Showcase Live events held around the UK during 2009.
more October 14
IT Showcase Live
UK, LIVERPOOL (Aintree Racecourse, Golden Miller/Papillon Suites). Join IFS at one of the many IT Showcase Live events held around the UK during 2009.
more November 10
IT Showcase Live
UK, BRISTOL (Ashton Gate Stadium). Join IFS at one of the many IT Showcase Live events held around the UK during 2009.
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customer successes
Cosalt International
Cosalt, one of the leading producers of safety equipment and protective clothing in the U.K., improved its customer relationships and increase service levels, while cutting administration costs and streamlining its sales process.
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J & H Machine Tools
Component-based service management solution frees US machine tools supplier to develop and grow.
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Profim
“To ensure further growth, our business required complex support from information technology. IFS Applications allowed us to significantly reduce costs, shorten deliveries and schedule manufacturing more accurately” - Grzegorz Dybus Logistics Manager in Profim
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Solutions
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