After-sales Service

Even though the services are not the core business of manufacturing, distribution and engineering companies, services are increasing in importance. As the products in the global market become more and more similar, and margins decrease, supply chain management and services are becoming key differentiators between companies. High-quality service has become a necessity to retain customers for future sales.

In the past, service departments in such companies have been run as cost centers only, often isolated from other departments. Today, most of them are professional profit centers, integrated with all parts of the company.

After-sales service organizations have either field service or depot service as their core business. The solution for After-sales Service suits both types of organizations.

events

September 18

IT Showcase Live

UK, MIDLANDS (Donington Park, Derbyshire). Join IFS at one of the many IT Showcase Live events held around the UK during 2008.

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October 7

IT Showcase Live

UK, LONDON (Wembley Stadium, London). Join IFS at one of the many IT Showcase Live events held around the UK during 2008.

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November 13

IT Showcase Live

UK, MIDLANDS (Silverstone, Northamptonshire). Join IFS at one of the many IT Showcase Live events held around the UK during 2008.

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customer successes

J & H Machine Tools Inc

Component-based service management solution frees US machine tools supplier to develop and grow.

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Management Science Associates

Management Science Associates, Inc. (MSA), is a leader in the development of analytical software and information-based systems. The company is now geared for further growth and efficiency thanks to the flexibility and scalability of its business solution, IFS Applications.

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Cosalt International

Cosalt, one of the leading producers of safety equipment and protective clothing in the U.K., improved its customer relationships and increase service levels, while cutting administration costs and streamlining its sales process.

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Service Management