IT infrastructure hampered business performance
One of the main issues confronting Dongwha Fibreboard was its inadequate IT infrastructure. This hampered business performance and undermined the company’s capability to quickly respond to customer needs. It also resulted in sub-optimal management of suppliers of goods and services. In addition, the company had difficulties implementing best practices and had to base decisions on management information that often was tardy and unreliable. A major consequence of all this was low productivity. Therefore, Dongwha Fibreboard went looking for business software that would replace the “information islands” of the legacy system and fully integrate internal business processes to facilitate information self-service.
IFS understood the needs of the industry
Of the 10 vendors invited to submit tenders, IFS was one of 3 shortlisted after a stringent selection process and was eventually selected because the solution it offered was the best fit for Dongwha. Offering local support and cost-effectiveness, IFS provided a number of references that demonstrated IFS’ experience in the industry. Bob McIntyre, General Manager of Dongwha Fibreboard, explains, “The technology was right, and IFS clearly understood the needs of our business.”
Smooth implementation
Despite the challenges presented by implementing all the applications simultaneously, the implementation process ran smoothly. IFS consultants applying IFS’ implementation methodology collaborated with Dongwha personnel to ensure that the solution was installed in time and to budget.
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