Flexible handling of incoming defective items increases customer service
Faulty units can be registered and monitored individually throughout the repair process or as a batch. Information about defective units can either be registered manually, or be sent from customers using EDI messaging or an Internet connection. A large amount of information from customers, distributors, and manufacturers concerning warranty, packaging, accessories, and fault symptoms can be captured to optimize the efficiency of repairs.
Repair line selection, cost control and multi-testing
Symptom and 3-level failure codes together with the product code are used to select the most suitable repair line for each of the repairable units. To limit costly repairs, and to generate a quotation for your customer, a maximum repair cost for each product can be established in a contract. The status controlled repair process allows multiple testing until required product quality is achieved.
Customer commitments controlled by enhanced contract management
Agreements between repair workshop and customers can be entered in the contract handling module. These agreements can consist of different subjects, such as description of procedures, routines, stock levels, and escalation levels, as well as data needed to control the process and the handling of the defective units. It can also include procedures for shipments to the end-user.
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