Field Service Management (FSM) Software Solutions
Efficient and effective field workers are essential to deliver service excellence to meet today’s customer expectations
From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need true, end-to-end field service management software that improves business efficiency, ensuring fast response times and real-time reactivity.
IFS is positioned in the Leaders Category in the IDC MarketScape for FSM
Learn how IFS retains our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment.
Making complex service simple
Simplify back-office processes. Staff can quickly raise service requests, diagnose issues and see all related assets, contracts and parts to deliver to SLAs. Ensure jobs are allocated to the best technician for completion. Track work in progress.
Transforming field worker productivity
Empower field workers to manage their day, from start-to-finish, on mobile devices to efficiently deliver great service as part of a connected team.
Deliver Outcome-Based Service
IoT predictive service from IFS enables you to transform your service business and shift from traditional maintenance to lucrative outcome-based contracts.
Expert help instantly. Remote assistance anywhere.
Connect remote experts with technicians, engineers, or customers to help instantly diagnose and solve issues to increase first-time fix rates and eliminate site visits. Capture expert knowledge for onboarding, training and customer service.
Drive sustainability and service delivery models of the future
In today's customer-driven environment, service is more important than ever before. Why? It enables differentiation in a crowded, competitive market and is a key revenue driver for future business growth and sustainability goals.
Service Management
IFS Cloud ensures profitable service-based revenue streams – all within a single platform addressing the full service lifecycle.
Konica Minolta transforms FSM
Learn how Konica Minolta is transforming field service management with IFS solutions.
