Viyema Business Consulting
As a consultancy with great sensitivity for market and business environment changes, we offer our clients a comprehensive portfolio of consulting services for business situations with strategic significance and priority. Our experienced team brings extensive knowledge from strategic and operational management activities, as well as a profound understanding of the most diverse corporate challenges.
In particular, we assist our clients in all perspectives of Customer Relationship Management and Service Management. Service Management is a main part of our DNA. From strategic business advice, processes design and transformation, implementation services and operational support. Finally, we do not abandon our customers during or after the implementation phase, but remain faithful to our concepts and services until successful project completion. We have designated experiences in our focus industries: manufacturing, utilities, telecommunications, IT industry, service providers, renewable energies.
Strategic Consultancy for Business Development, Sales, Service and Supply Chain
Senior Project Management
Professional Project- and Program-Management Expertise for Consulting in Implementation and Transformation
Analysis, Evaluation, Design and Implementation of Business Processes
IT-Implementation Consulting and Support
All Phases from Process Consulting, Process Design, IT-System Implementation, Go-Live, Operational Support
We provide outstanding support for improving service organization on their way to Service Excellence, from management consulting, process design, technical concepts to implementation of tools.
Maintenance Planning and Scheduling
Optimization of existing concepts
Field Service Management
Increasing productivity in the field service team
Customer Contact Center
Efficient management of inbound and outbound calls
Service Order Management
Streamlining the order to cash process
Increase after sales business with adequate and highly profitable service products
Spare parts and logistics
Support your customers in time and online
Transformation of your business into the digital world with remote services, big data for predictive services, integrating your service partners by online services
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