Fairbanks Scales trains technicians for customer relations and professionalism

Engagement with customers is imperative if companies in the service industry want to overcome the competition—something that Fairbanks Scales recognizes and embraces.

By combining the use of IFS Field Service Management software with a new and effective onboarding training program, Fairbanks Scales has seen:

  • Improved customer satisfaction
  • Improved employee satisfaction
  • Improved business processes and billing turnaround time and accuracy
  • Improved predictive maintenance completion rates and tracking

Find out how Fairbanks Scales leveraged IFS Field Service Management to prepare for what’s next in the service industry by downloading the customer story.

File Information: Case Study, pdf 0.2 MB

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