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In a busy and very competitive retail market, how do you retain customer attention and turn it into a sale, repeated sale and achieve customer loyalty? With flexible ERP that is fully integrated with your point of sale (POS) and e-commerce, IFS Retail provides real-time insight into your customers' buying patterns and helps you turn that insight into a truly personalised service and/or offer. Your stores and customers will always have up-to-date information on sales, campaigns, discounts and item availability.
Keeping your customer support centre up to date with call centre functionality and enabling them to efficiently handle customer returns with return and claim functionality, combined with functionality to help you set up and manage a customer loyalty program, will help you to provide excellent customer support and turn your sales into repeat sales and achieve customer loyalty.
Read more about IFS Retail in this Executive Summary.
Manufacturers need to invest in the digital technology and transformation, which will secure long-term customer loyalty.