Fuse Your Business Processes
Traditional CRM solutions separate front-and back-office processes into individual pillars with their own view into your customers. IFS CRM seamlessly connects front office processes like sales and marketing with critical back-office functions. Moreover, its state-of-the-art mobile and integration solutions provide you with real business value and benefits. 
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Sales – Take Advantage of the Right Opportunities
Getting the right customers in the first place depends on effective lead management and taking advantage of the right opportunities at the right time. IFS CRM supports your sales staff with a step-by-step qualification process providing a complete overview of where you are in the sales process. - Opportunity Management
- Account Management
- Sales Process Management
- Reporting and Analytics
- Contact and Activity Management
- Product Catalogue
- Integration & Synchronisation with Back Office
- Integration with Office and Email Software
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Mobility – Stay Connected Wherever You Are
Give your sales staff the power to communicate swiftly and accurately, no matter where they are. Stay in touch anywhere in the world using the Internet and IFS’ state-of-the art “online when available” mobile technology. Use wireless access points and airport hotspots to access and update information on-line via the Internet. - Process Support & Workflow
- Events
- Powerful Synchronisation
- Mobile Client
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Customer Service – Make Your Customer Support Pro-active
By using IFS CRM throughout your organisation, you can efficiently resolve customer problems through pro-active customer support. Quickly answer customer concerns on support, service contracts, warranties, and returns. Manage customer service contracts and accurately specify and control the service level for each of your customers and service activities. - Knowledge Database
- Product Catalogue
- Support Centre
- Role-Based Portals
- Traceability & Document Management
- Contract Control
- Reporting & Analytics
Marketing – Hit the Bull’s Eye
Grow revenues and generate the right leads to provide long-term customers by efficiently managing your marketing mix and understanding which campaigns are working. - Campaign Management
- Marketing Communication Platform
- Reporting and Analytics
- Visibility
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Integrate and Share Information
In today’s busy world, using the latest in technology advances can provide your company with many benefits and advantages. IFS Customer Relationship Management offers state-of-the-art mobile and integration solutions designed to provide you with real value and business benefit. - A part of IFS Applications
- Integrate other Back Office solutions
- Mobile client
- Microsoft and Lotus Compatible
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