Full service lifecycle management

IFS Enterprise Service Management is a full service lifecycle management solution for every service provider. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Enterprise Service Management has a solution for you. And this is available regardless of whether you are delivering service through booking appointments, against demanding Service Level Agreements (SLAs), adhering to maintenance contracts, with businesses, or directly with consumers.

IFS ESM Solution Overview

 

Hear from some of our customers

Find out how these serviced-based companies, like Cubic Transportation Systems and Sysmex America Inc., benefited from using end-to-end service management software by gaining significant improvements to response times for service calls, streamlined field services processes and decreased IT overhead.

IFS ESM Customer Testimonials Video

 

IFS Field Service Management

IFS Field Service Management is a best-of-breed software solution for service businesses that manage large volumes of service calls each day. It focuses on the management of work orders, contracts, warranties, parts and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair for those assets that aren’t maintained in the field. It all adds up to an increasingly efficient field service business.

Field Service Management

Mobile Workforce Management

IFS Mobile Workforce Management is a leading – and world-class – solution which takes scheduling and routing to the next level by introducing optimisation which transforms service delivery through increasing productivity and customer satisfaction, while reducing operating costs.

Mobile Workforce Management

Service Management

IFS Service Management is a leading edge service and asset management solution that extends the IFS Applications ERP and EAM platforms for complex assembly, Maintenance Repair and Overhaul (MRO), and the servicing of heavy equipment and other capital and linear assets. It reduces asset downtime and the overall total-cost of ownership by focusing on – and optimising – the full service and asset management lifecycle.

Service Management

Reverse Logistics

Improve service performance, optimise inventory and logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics