IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organisations like yours to maximise operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IFS customers report:

  • Technician productivity up 40%
  • Service response times improved 15–20%
  • First-time fix rates up 10–20%
  • Asset uptime improved 10%
  • Travel and overtime costs down 15%

Contact Centre

training

To truly optimise your service organisation, you need to streamline and automate your customer service and support processes in your contact centre.

Contact Centre

Dynamic Scheduling

Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.

Dynamic Scheduling

Mobile Workforce

Mobile workforce management

Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.

Mobile Field Service