IFS Field Service Management covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.
IFS CUSTOMERS REPORT:
- Technician productivity up 40%
- Service response times improved 15–20%
- First-time fix rates up 10–20%
- Asset uptime improved 10%
- Travel and overtime costs down 15%
IFS Field Service Management – the most complete, connected Field Service
Our mobile field service software provides real-time, direct connectivity between instant-on "smart" devices and your company's enterprise servers.
To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.
Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.
Achieve optimal performance while keeping costs low by balancing stock levels, locations, spare parts, service levels and more.
Create, execute, revise, monitor and administer service contracts – from initial quoting and pricing, to automatic renewal and billing.
Administer, process and track warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
Stop relying on ineffective manual tools and take control of your organisation's efficiency, operational visibility and service quality.
Support your service management needs with world-class solutions that will drive increased service performance and yield greater revenue.
Improve service performance, optimise inventory and logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.
Market competition is fiercer than ever, with customers ready to share their experiences across online platforms and quick to take their loyalties to new providers. Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation.
IFS enables quick, easy and effective engagement with your customers through a range of cloud-based managed service capabilities focused on the next generation of customer engagement.