Commercial Equipment - Repair Shops

IFS offer a complete business solution for companies providing workshop repairs or services for the commercial equipment industry. The software solution supports the repairs of all equipment suited for in-house repairs. Whether your company focuses on individual or bulk repairs, IFS’ solution for Commercial Equipment supports the entire range of business processes from fault registrations, through repair loops, testing, packaging, invoicing, and shipping, to total warranty management. IFS Applications supports both medium-sized workshops and large repair shops with multiple repair lines.

Flexible handling of incoming defective items increases customer service

Faulty units can be registered and monitored individually throughout the repair process or as a batch. Information about defective units can either be registered manually, or be sent from customers using EDI messaging or an Internet connection. A large amount of information from customers, distributors, and manufacturers concerning warranty, packaging, accessories, and fault symptoms can be captured to optimize the efficiency of repairs.

Repair line selection, cost control and multi-testing

Symptom and 3-level failure codes together with the product code are used to select the most suitable repair line for each of the repairable units. To limit costly repairs, and to generate a quotation for your customer, a maximum repair cost for each product can be established in a contract. The status controlled repair process allows multiple testing until required product quality is achieved.

Customer commitments controlled by enhanced contract management

Agreements between repair workshop and customers can be entered in the contract handling module. These agreements can consist of different subjects, such as description of procedures, routines, stock levels, and escalation levels, as well as data needed to control the process and the handling of the defective units. It can also include procedures for shipments to the end-user.

Mobility for commercial equipment

In cooperation with IBM, the next generation of mobile applications is already available. This allows you to use any of the rapidly growing number of devices (for example, Pocket PCs, Palm Pilots, Linux PDAs or Symbian-powered telephones) on-line or off-line as communication tools whenever and wherever needed. This gives your workforce maximum flexibility and enables you to maximize your utilization of your skilled employees.

Monitoring your business

IFS has pre-packaged a set of tools to monitor important areas of your business, giving you up-to-date information about your performance. The package contains the most commonly measured values for daily repair operations. Plug-and-play, the package enables you to be up and running in a matter of hours with a powerful portal that displays all the information you need to improve and control your service business and make it more efficient.