Customer Relationship Management
IFS’ customer relationship management (CRM) solution provides flexible functionality for customer handling and service tracking, including campaign management, opportunity management, opportunity to quotation, quotation to order, and order to delivery/activation.
Financials and business performance
IFS’ corporate performance management solution provides a comprehensive, integrated system for effectively managing budgets, projects, and assets from a financial perspective, along with core accounting processes. It includes a complete general-ledger package, incorporating projects and budgets, accounts payable, accounts receivable, fixed assets and cash-flow analysis. It supports both multiple companies and multiple currencies and integrates easily to third-party billing applications. IFS’ business performance solution is an integrated strategic performance management and control system that includes reporting, analysis and scorecard capabilities. It supports asset management, workforce/work order analysis, balanced scorecard, customer profitability, supply chain and project analysis, and financial reporting and analytics.
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Customer Successes
The Telsul Group PTK Centertel
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Project Management
IFS’ project management solution lets you control and enhance progress and performance throughout each project. It supports the ongoing rollout or installation of equipment, project reporting, and project follow-up activities, along with the reporting of time, travel expenses, and other costs. IFS’ integrated procurement and inventory capabilities ensure that equipment and material are at the right place at the right time. The use of work orders provides an efficient way to plan, execute, and report time and material used during installation.
Maintenance and asset management
When a project is rolled out, IFS Applications for the telecommunications industry contains as-built information, mirroring what is delivered, either as the company’s own assets or equipment installed at the customer premises. This data is important for both the vendor and the customer, and is a prerequisite for keeping track of maintenance and other asset costs. Regardless of whether a maintenance program is carried out internally or by an external vendor, the as-built information provides useful input to the maintenance process.
Field Service and Work Order Management
IFS’ field service solution manages the allocation, scheduling and dispatching of the right personnel, service providers and other resources for field service operations. It enables you to: - Track and log service requests.
- Assign the required skills, activities, material lists and spare parts, technical documentation, and work descriptions to the work order.
- Assign, schedule, and dispatch internal and external third-party providers with automated notifications.
- Access work orders either as printed documents or electronically from a laptop, personal digital assistant (PDA), or mobile phone. For technicians, this technology ensures rapid response, allows for more efficient reporting, and reduces the need for travel.
- Manage field inventory levels and procurement requests related to field service.
Document Management
IFS Document Management is an integrated solution that manages all documents in throughout the system and interfaces with other office and document-generating applications. It ensures that each document is created, approved, certified, published, updated, stored, managed and organized. It also gives you easy access to each revision of the document.
Supply Chain Management
IFS’ supply chain management solution incorporates industry best practices, such as EDI, bar coding, workflow and self-service capabilities, all of which can be accessed through the Web or an intranet. It includes IFS Demand Planning, Order Management and Web Store, Inventory and Purchasing.
Retail for Telecommunications
IFS’ retail solution is a comprehensive point-of sale-system designed specifically for the telecommunications retail environment. It helps retail operations be more productive in acquiring and activating customers; more efficient in handling new products and services; and more effective in managing customers, vendors, purchasing and inventory.
Work Force Management
IFS’ workforce management solution lets you manage and compensate your workforce according to the overall goals and objectives of your organization. It provides support throughout the human resource management process, from recruitment and employment to motivation, relocation and competence development. It includes applications for managing skills and qualifications, time and attendance, expense reporting, payroll, payroll administration, recruitment, employee development and project reporting.
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IFS Applications for Telecommunications includes:
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