Selecting Field Service Management Software

Today, most companies with teams of mobile field technicians are running some type of field service management software. They may have even extended that software to handheld devices used by their technicians in the field. In some cases, that service management software will automate part of the dispatcher’s role by using data on technicians and projects to generate a schedule for the day. In this whitepaper, we will discuss the reasons that in addition to their standard field service software solution, your business ought to consider running a Dynamic Scheduling Engine, or DSE. We will define what a DSE is and how it can enable you to meet demanding service level agreements (SLAs), schedule field resources dynamically, in real time, increase visibility of your service management operation and reduce drive time and use the power of the cloud.

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