4 Steps to Choosing the Right Device for Field Service Management

As is the case with any business decision, choosing the right mobile device for your field service organization requires a high degree of due diligence. It is important to always remember what you are trying to achieve—increased revenues and lowered costs. Increased revenues can come from higher customer satisfaction and service driven sales opportunities. Lowered costs, meanwhile, can come from increased productivity and reduced inventory.

The device that’s right for you is the one that best allows you to achieve those goals. In this whitepaper, we will explore four simple steps … think of them as guidelines that will help you make the right decision. Once you go through these steps, you will have a better understanding of your primary options for mobile devices; laptops (and ultrabooks), handheld computers, smartphones and tablets. Some of these may not be appropriate for every service organization, but each has specific features that might make them right for you.

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