Enterprise Operational Intelligence (EOI) Software


IFS Applications offers customers a range of tools to deliver visual insight, understand enterprise performance and enable better decision-making. The IFS Enterprise Operational Intelligence (EOI) solution forms part of the IFS visual insight strategy and enables a full 360-degree, enterprise wide, top down perspective of processes and performance aligned with the business strategy.

Make better decisions, faster—with IFS EOI

IFS EOI lets executives and managers review and orchestrate processes that align with their business strategy. This allows them to ensure process execution delivers that strategy—EOI software drives these processes into end-users’ desktop functions. The EOI solution also provides end-users with a complete understanding of which functions deliver real customer value, those that are less effective, and those which waste both time and resources in terms of delivering the organizational goals. Ultimately, IFS EOI enables businesses to accelerate the realization of their business strategy—by making better decisions, faster. This can happen by assessing real-time business performance in the context of how it affects key business processes and goals, giving managers real-time operational intelligence and actionable controls to solve issues before they become problems. The solution is about strategy acceleration and execution.

Map, monitor, manage

Successful companies recognize that making their operations smarter requires end-to-end operational intelligence. IFS Enterprise Operational Intelligence starts with the top-level business strategy and goals, which we capture in the BizMap™, incrementally connecting real-time data to monitor and manage the end-to-end processes.

Develop a holistic, dynamic and graphical view of your unique value chain with BizMap and define your business priorities with IFS EOI. This top-down approach ensures that business performance is managed in context of the key business strategic objectives & processes—preventing any surprises in performance. 

  • One single, end-to-end picture of the truth—from strategy to operations
  • Blueprint to define your strategy, processes and KPIs
  • Reduce complexity and focus on what is really important
  • Model engine offers flexible and model-driven business operations
  • Web based, role-based cockpits

Process mapping is the key to performance enhancement and information management. IFS EOI monitors the performance of your business against your business goals, using the role-based cockpits to monitor real-time performance. Assess the impact of raw material price or quality changes on your business’s bottom line in real-time. IFS EOI helps you direct your energies towards those tasks that matter the most in achieving your strategic goals.

  • Performance and process combined in one environment
  • Operational performance monitored in real-time—when events occur
  • Agnostic to data sources, leverages existing systems
  • Model-driven Data Engine—changing business cubes does not require a change in source code
  • Leverage the Microsoft BI stack, enabling data mining and advanced analytics

IFS EOI is about enterprise management and enterprise intelligence. ‘Visual Insight—Enterprise Wide’. It’s the ability to execute decisions supported by real-time ‘what-if’ analysis that drives your business and makes the difference, giving you a competitive edge. Instantly assess the impact of a proposed change in, for example, energy selling price on profitability and power generation break-even point.

  • Faster and better decision-making through proactive, real-time alerting
  • Model- and data-driven execution workflows to support end-to-end process management
  • Connects people in your organization—at the right time, on the right subject
  • Intelligent business operations through scenario play, what-if analysis and decision support
  • Agile—process changes can be implemented immediately and are compiled in run time

End-to-end visibility

The key to achieving operational excellence is to take a strategic approach. The transformational plan needs to be driven by strategic priorities with clear measurable metrics. Before rushing to implement the changes, it is important to look across the entire organization—end-to-end, not just at the disconnected parts. This holistic view will ensure that structural issues are addressed. Achieving operational excellence requires cross-organizational activities. Therefore buy-in and involvement of all stakeholders to the program is imperative.

All the key aspects and interdependencies required to manage your business in an integrated way are captured in the BizMap™ (see below). Populating the BizMap ensures that all areas of your organization–strategic, tactical and operational–become linked through a single platform. There is a direct link between strategic goals, results and operational execution. This increases business agility to respond to changing conditions—and provides the visibility, intelligence and actionable controls needed for operational intelligence across an enterprise.

Agile business

Core to our approach is capturing your value chain directly in the software. All the key aspects and interdependencies required to manage your organization in an integrated way are included. The value chain provides the basis for the organizational single picture of truth.

  • Blueprint to define your strategy, processes and KPIs
  • Reduce complexity and focus on what is really important
  • Root cause analysis in a single click
  • Model engine offers agile and model-driven business operations
  • The value chain is used to determine the information architecture: what data is needed from which source system or event stream, resulting in business-led IT.

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Benefits of IFS EOI software

  • Accelerates the realization of your business objectives—with a top-down reinforcement of the organization’s strategy
  • Provides a single picture of truth across multiple sources—map, monitor, manage your enterprise
  • Enables more effective management action—increased quality, speed and targeting
  • Optimizes processes efficiency—rather than creating point solutions within organizations or functions
  • Increases organizational effectiveness—improves the flexibility and predictability of your business with a full insight into the end-to-end enterprise
  • Shortens time to value—IFS EOI enables businesses to make better decisions, faster by assessing real-time business performance in the context of how it affects key business processes and goals


  • Operational intelligence crucial enabler for the ING Retail Banking strategy
  • 83% of all COO processes transparent
  • Provided insight into 16m customer requests
  • 95% of customer requests within norm through time
  • Reduced waste from 16% to 1%
  • Optimized workforce planning through forecasting


  • We delivered the first results to this billion dollar EPC company in 6 weeks
  • Provided a benchmark on project profitability
  • Common understanding of what is measured in single point of truth
  • Converted a paper-oriented organization into a digital organization
  • Aligned process from ‘received on site date’ towards ‘procurement’


  • Increased aircraft availability by 20%
  • Converted a paper-orientated organization into a digital organization
  • Chilean Air Force added Operations, Finance, Defense Systems and HR to the scope
  • Delivered full insight and integrated management
  • Speedy delivery— in months instead of years


  • Single platform for contract and program management for application outsourcing
  • Delivered in various countries
  • Showed actual performance data, including status and root cause insight
  • Over 200 managed contracts
  • Fewer hours spent on report generating: significant annual bottom line savings

Serco adopted IFS EOI as its global standard for Enterprise Operational Intelligence. As a result, Serco provides its customers with much higher levels of service. Using IFS EOI has also enabled Serco to win new customers and focus its investments more accurately on areas that need improvement.

Serco Testimonial video


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EOI Industry Quick Start Power Generation

IFS EOI Industry Quick Start for PowerGen is a business model-driven platform that gives an enterprise wide, top down view of all operational business processes and performance value chains and how they are interacting and performing with each other across your enterprise.

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Making Business Operations More Intelligent

Most companies use a complex, layered mix of business applications, reporting and analysis tools, and methods of collaboration. Operational Intelligence technology connects this layered mix in real time to support informed decisions.

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What Gartner Says

IFS recently acquired VisionWaves, a representative vendor in the May 2015 ‘Market Guide for Operational Intelligence Platforms’ which advises clients to “use an operational intelligence platform when retrofitting monitoring, alerting or interactive decision-making capabilities on top of processes or operations that will not be replaced or fundamentally modified. A platform is also relevant when implementing monitoring systems across new heterogeneous operations, processes and systems of systems that span multiple business units or disparate application packages.”

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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