Fuse Your Business Processes

Traditional CRM solutions separate front-and back-office processes into individual pillars with their own view into your customers. IFS CRM seamlessly connects front office processes like sales and marketing with critical back-office functions. Moreover, its state-of-the-art mobile and integration solutions provide you with real business value and benefits.

Sales – Take Advantage of the Right Opportunities

Getting the right customers in the first place depends on effective lead management and taking advantage of the right opportunities at the right time. IFS CRM supports your sales staff with a step-by-step qualification process providing a complete overview of where you are in the sales process.

• Opportunity Management
• Account Management
• Sales Process Management
• Reporting and Analytics
• Contact and Activity Management
• Product Catalog
• Integration & Synchronization with Back Office
• Integration with Office and Email Software  

Mobility – Stay Connected Wherever You Are

Give your sales staff the power to communicate swiftly and accurately no matter where they are. Stay in touch anywhere in the world using the Internet and IFS’ state-of-the art “on-line when available” mobile technology. Use wireless access points and airport hotspots to access and update information on-line via the Internet.

• Process Support & Workflow
• Events
• Powerful Synchronization
• Mobile Client  

Customer Service – Make Your Customer Support Proactive

By using IFS CRM throughout your organization, you can efficiently resolve customer problems through proactive customer support. Quickly answer customer concerns on support, service contracts, warranties, and returns. Manage customer service contracts and accurately specify and control the service level for each of your customers and service activities.

• Knowledge Database
• Product Catalog
• Support Center
• Role-Based Portals
• Traceability & Document Management
• Contract Control
• Reporting & Analytics  

Marketing – Hit the Bull’s Eye

Grow revenues and generate the right leads to provide long-term customers by efficiently managing your marketing mix and understanding which campaigns are working.

• Campaign Management
• Marketing Communication Platform
• Reporting and Analytics
• Visibility 

Integrate and Share Information

In today’s busy world, using the latest in technology advances can provide your company with many benefits and advantages. IFS Customer Relationship Management offers state-of-the-art mobile and integration solutions designed to provide you with real value and business benefit.

• A Part of IFS Applications
• Integration Other Back Office solutions
• Mobile Client
• Microsoft and Lotus Compatible