After-sales Service

Even though the services are not the core business of manufacturing, distribution and engineering companies, services are increasing in importance. As the products in the global market become more and more similar, and margins decrease, supply chain management and services are becoming key differentiators between companies. High-quality service has become a necessity to retain customers for future sales.

In the past, service departments in such companies have been run as cost centers only, often isolated from other departments. Today, most of them are professional profit centers, integrated with all parts of the company.

After-sales service organizations have either field service or depot service as their core business. The solution for After-sales Service suits both types of organizations.

customer successes

J & H Machine Tools Inc

Component-based service management solution frees US machine tools supplier to develop and grow.

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Management Science Associates

Management Science Associates, Inc. (MSA), is a leader in the development of analytical software and information-based systems. The company is now geared for further growth and efficiency thanks to the flexibility and scalability of its business solution, IFS Applications.

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Star Refrigeration

Star Refrigeration Set for Continuing Growth

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Service Management